Great
Based on 4,546 reviews
Cool Frames4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
DG
Really read the fine print in the return policy.. no only will they charge you to ship back your frames they will also charge an additional %20 restocking fee.. plus prescription lenses are non refundable. What a joke. Stick to clearly contacts where they provide free shipping and exchanges/refunds
Mike S.
Perfect. Thank sou so much.
Reply from Cool FramesMay 25, 2019
Thank you very much for giving us a try! We are glad to hear that you were able to purchase the pair of frames you wanted and hope you are currently enjoying them! Please note, your order should have also included a Cool Cash (Gift Card Balance) that can be applied towards future orders. Please let us know if you have any additional questions or concerns. Anthony 1-888-293-4755 Ext. 510
Richard E.
On time and as advertised.
Reply from Cool FramesMay 25, 2019
Thank you very much for giving us a try! We are glad to hear that you were able to purchase the pair of frames you wanted and hope you are currently enjoying them! Please let us know if you have any additional questions or concerns. Anthony 1-888-293-4755 Ext. 510
Charles S.
These frames are very nice. I've had these type of frames for the last 6 years. These are very good quality and at a affordable price.
Reply from Cool FramesMay 25, 2019
Thank you very much for giving us a try, and for your feedback! We are glad to hear that you were able to purchase the pair of frames you wanted and hope you are currently enjoying them! Please let us know if you have any additional questions or concerns. Anthony 1-888-293-4755 Ext. 510
Laurie T.
I ordered a pair of frames, and paid for 2nd day shipping. I did receive the correct item, however, I received them 12 days later.
Reply from Cool FramesMay 25, 2019
Thank you for giving us a try! Please be advised, as per our store and shipping policies, as authorized retailers we do get a brand new pair of frames directly from the manufacturer. Sometimes this can take up to 4 business days to process (as noted in our shipping policy as well). It looks like this was completed and shipped within 4 business days and arrived to you via FedEx 2nd Day Air (within 2 business days). Please let us know if there is anything else that we can assist you with, or if you have any additional questions or concerns. Thank you, Anthony 1-888-293-4755
Darby H.
The frames are awesome for our 12 year old son. They are very stylish for his surfer, yet smart look and much more mature looking than his old Nike frames. They are a great color, changes in light a little, and not too light or dark. He got them with Transition lens, and they look awesome as sunglasses. We had to adjust them a bit smaller. The only downside is the wait time for processing and shipping, but it wasn't as long as the longest quoted upon order.
Reply from Cool FramesMay 31, 2019
Thank you for giving us a try! We are very happy to hear that we were able to get a pair of frames that you wanted, and we that your son is currently enjoying the frames! We appreciate your feedback in regard to the processing time, and hope in the future we will be able to streamline the process further to get prescription lenses out as soon as possible, and that your next purchase will be a 5 star experience! Please be advised you should have also received a Cool Cash (Gift Card) balance towards a new order as well.
Viki
My prescription glasses arrived quickly. I am happy with the fit of the frames and lenses. The best part is that ordering from cool frames saved me money.
Reply from Cool FramesMay 25, 2019
Thank you very much for giving us a try and for your feedback! We are glad to hear that you were able to purchase the pair of frames you wanted and hope you are currently enjoying them! Please let us know if you have any additional questions or concerns. Anthony 1-888-293-4755 Ext. 510
Not C.
Happy with the items that I purchased, but very disappointed someone stole my credit card information and made fraudulent purchases in the state of New York!!!
