Cool FramesReviews of coolframes.com

Order came quickly and all correct. No problems at all.

I was a loyal customer but not anymore. The lack of customer service, lack follow-up, and unwillingness to address the issue is no longer worthy of my dollars. I returned a pair of broken frames that were under warranty (with my lenses still in them) That was the first week of February. I purchased a second pair of frames while in waiting and received them. My issues is with the follow-up... there was none! I had to call twice to inquire about my glasses after the first expected date, and then emailed twice after the third. But my inquiry was met with,"Unfortunately, we do not have any control over the back ordered dates provided by the manufacturer". This I know and accept, but I shouldn't have to chase anyone down to get an update, or to have this resolved. There was no appreciation for my patronage, nor an offer to make it better. Just that the replacement frames "are on back order until May 10th". Again, I sent them back the first week in February. I get it that you can't control the inventory of manufacturer, but you can control the experience you give to your customers. Period! You can do better than that!!! ~NOT HAPPY!!! As of 4/17 I am still waiting on my frames. This is the most ridiculous and offensive form of customer service I've ever experienced online. HORRIBLE,HORRIBLE, HORRIBLE. After all this, I should not have had to pay ANYTHING! Hello, It is with regret that I have contact you again about my order. Your latest email sent on April 9 states, "Your order is ready to ship. please contact us at 888-293-4755". In response, I contacted you on April 10, and submitted payment of $9.95 (April 10 via PayPal) for the replacement frames that I've been waiting for since February (of which you also have my lenses). As of today I have not received any information from you as to when the glasses were shipped. I don't have a tracking number or anything even after paying the required fee. Can you please provide a tracking number?

Terrible company to deal with. I had to return them and pay for the return because the prescription was off. It’s been about three weeks from the time they “shipped” them and I still haven’t seen them in the mail.

Wonderful selection and very reasonable prices. Fast and free delivery. Not 5 stars due to the restocking fees.

I love my glasses great company great customer service fast shipping,😉

If only other companies were as accommodating and professional as Samantha in coolframes! Highly recommended!

Absolutely fantastic

Schnelle und richtige Lieferung.Brille wurde sogar mit schönem Etui mitgeliefert.Thank you