venetia V.
Don’t try frames. It will cost you.
Frames looked NOTHING I had to return. I was charged a 20% restocking fee, as advertised.I will NOT order from this company again. its Hard enough trying to choose a frame online. Why charge shipping plus a fee to restock. This makes the price not worth it. I will deal with more understanding sellers online or stick with brick and mortar stores where you can try frames to get the best fit WITHOUT A CHARGE
Reply from Cool FramesAug 21, 2018
thank you for your purchase with our store, we agree that trying frames is important and we encourage the use of exchange option, giving you an opportunity to change the frame you originally got for another more desirable frame and you would receive full purchase value toward the replacement. Lee