Excellent
Based on 146 reviews
Coolutils4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolUtils offers a variety of utilities addressing audio and image file converting. Convert FLAC to MP3, turn RAW photo to TIFF, we have a solution for each conversion task. All Coolutils apps have powerful engines to process thousands of files in one go.
Coolutils (coolutils.com) has 146 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
146 approved reviews, newest moderated first
Nash C.
The Total Audio converter is a life saver. Excellent support and on time delivery of the code. Awesome tool. Will recommend.
Reply from CoolutilsJul 4, 2019
Thank you for your review! Come back to Coolutils for more file converters.
Kryten
Does all formats equally well. Fast and accurate conversion at a good price. Great Value. Don't waste time on freeware or shareware; Just buy this and get on with your tasks. I have used this since it came out many years ago.
Reply from CoolutilsJul 4, 2019
Thank you, Kryten!
cherry B.
Coolutils helped me enormously. I had to buy a new computer and had not stored the Registry Key so I could not download, I contacted them and by end of day they replied with very clear instructions on downloading the product. I use the Audio Converter in my work so it was quite a relief to be made secure in that by their assistance. Thankyou Coolutils.
Diana B.
I have been very frustrated with this program. When I did the trial it appeared that it would do what I needed. I purchased the Pro version and had difficulty with it. You can't get a person on the phone when you call you have to leave a message or use email. I tried both, after several days and finally requesting a refund I did receive a call. I was able to figure out part of the problem, but it still doesn't do what I thought it would or what I actually need.
Reply from CoolutilsJun 26, 2019
Diana, I am sorry you had problems registering our apps. Some machines with some antiviruses in very seldom cases might prevent users from adding info into the registry. Our support manager Nash did his best offering several ways to solve the problem. None of them worked, that's true. However, 18 emails in 1-week thread at least show that he never left you unattended. The full refund has been issued. I know it's not the perfect outcome, but in this case, we can't do more. I am sorry we can't refund the time you spent on this issue.
Don S.
I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.
Reply from CoolutilsJun 24, 2019
Thank you so much for your review!
Kevin
They wanted to know about my user experience (UX). We had a couple of emails go back and forth with a rather quick response time. They care about my satisfaction with the program and want to give me continuing support. Great people to deal with!
Reply from CoolutilsJun 24, 2019
Thank you, Kevin!
Ingo A.
Very helpful program for us (Ability to open MSG-Files without Office installed) and the support was excellent!
Reply from CoolutilsJun 17, 2019
Thank you for your feedback for Total Mail Converter, we appreciate that!
Maria S.
Great, the only programme that works to convert to the right mp3 format to play the music in my car. All other mp3 formats simply won't play. Life saver! Thank you Coolutils!
Reply from CoolutilsJun 17, 2019
Thank you, Maria! We are so glad our Total Audio Converter helps you enjoy music.
