Reply from Coral Calcium Direct, Inc.Oct 27, 2025
Hi Bill,
We’re very sorry to hear about your frustration, and we completely understand how disappointing it is when an order takes longer than expected to arrive. However, we do want to clarify the circumstances around your shipment.
You placed your order on Saturday, September 27th, and we promptly shipped it out on the next business day, Monday, September 29th. Unfortunately, your delivery was delayed due to a nationwide Canada Post strike that began on September 25th — something entirely beyond our control. The strike was later reduced to rotating regional stoppages, which caused unpredictable delays across the entire Canadian postal system.
Your order was ultimately delivered on October 24th, according to tracking records. While this situation was frustrating for everyone affected, we hope you can see that Coral Calcium Direct fulfilled and shipped your order quickly and responsibly.
We always take great care of our customers, and as someone who has ordered from us before, you know that we’re committed to quality products and reliable service. It’s disappointing to see a 1-star review for an issue caused by your country’s postal strike — not by any action or inaction on our part.
With that in mind, we kindly ask that you reconsider and adjust your review, as it doesn’t reflect the service we provided or the effort we made to ensure your order reached you as soon as possible. We truly appreciate your continued business and understanding, and we’re always here to help if you need anything in the future.
— The Coral Calcium Direct Team
