CoravanaReviews of coravana.com

I would love to review your product, however after ordering it on January the 6th, I still have not received it. I have also found tracking it to be extremely complicated and not consumer friendly. I have received several emails from the company, yet I still have no idea where my products are, or when they will arrive. I was however, charged extremely promptly. I really like your merchandise, but at this point would be hesitant to order from you again due to the delayed arrival, or lack of arrival, and poor tracking methods. Trish

I received the bracelets this week! They are absolutely beautiful! I can't stop wearing them :) Thank you for your brilliant customer service when I requested help with tracking the whereabouts. Very much appreciated. Would definitely buy again.

I confirmed my order on 22/12/2019. What surprised me was the fact that regardless of Christmas vacations I was all the time being informed of my order status from the first day I placed it till the day that was delivered to my address. Superb service!!! As for my bracelet I just love it 🥰. Exactly as per the photos they are posting. Congratulations to all the team of Caravana and wishing you all the best for successful business and a year full of health, creativity and prosperity. Thank you!!!

I finally received my bracelets -- the Miss Gemstone Rose Gold Set and the Stardust Taupe & Rose Gold Bracelet. They are beautiful, edgy and exquisite. They are highly detailed and very well made. I have extremely small wrists and buying bracelets is a challenge. But these bracelets are easy to wrap and I'm able to easily adjust them to a tight or loose fit. The Swarovski crystals are flawless and light catchers. Although shipping took slightly over a month, I can now say it was definitely worth the wait!! And the icing on the cake -- they were sale-priced plus I got a 15% off coupon!! Sweet!

I ordered the Miss Daydream Leather Bracelet - Black & Silver on December 23rd. Yesterday, January 7th, it arrived. In my opinion, that is excellent service as I live in the US Midwest and the bracelet came from Tel Aviv. The videos and pictures of this bracelet are beautiful, but the actual bracelet is a breathtaking work of art. I absolutely love it! I am very soon ordering the the Daydream Leather Bracelet - Black & Silver and the Daydream Leather Bracelet - Gray & Silver. I am an extremely satisfied customer of Coravana. Mary Samaras

Haven't received my bracelet yet. I totally understand that this time of year everything gets backed up. However, nowhere does it say it will take probably a month to receive! Does NOT say anywhere it's coming from Israel! Their communication is from a robot; and if you are lucky enough to get a response from a human, it's vague and in a form letter. Every communication is the same no matter what I asked. My credit card was charged and never received a confirmation for the order. Waiting for a response to that I noticed the Daydream Bracelet went down $20. Sent an email reflecting that and that I wanted a $20 credit as I don't even have the bracelet yet, I get a response saying once again, you'll receive your bracelet in approximately 18 days. Not even addressing the credit inquiry. Don't understand how some people are saying what a great company this is to work with (if there is no problem why do they have to deal with them in the first place). Why am I not getting that great "customer service"?! YOU CAN'T EVEN GET A PHONE NUMBER!!!! That was my first red flag when I started researching how to contact them. I worked at Ross-Simons for years. Never, ever would this happen there. No matter what time of year it is. This is a terrible company. I can only imagine what kind of problems I'm going to have trying to return the bracelet and get my refund. At this point I don't want the thing... ***************** edited from one star to three stars after response from Coravana ************ After posting my initial review I received communication quickly from Coravana as you can read below. Let me say to Coravana: you said, you did not receive any emails from me...correct, you received a "chat" from me, but received several emails from my husband (which I actually responded to you). My husband and I obviously have the same last name. AND I provided the order number. Just pointing out that I did in fact communicate with your company. With all that said, I must address your quick response to this review. It was quick and you resolved the issues very professionally. Who ever this person is who responded did an excellent job. They did not insult or be rude any way. (I've seen where company's will attack a customer). As I commented above; I was in customer service for over 30 years and I would hire this person in a second.

I placed my order on Dec. 3rd and on Dec. 12 received an email stating the order was being processes and I'd receive tracking details. It is now Dec. 23 and still nothing. I have tried the chat and email to contact customer service and nothing.

The items that I ordered are beautiful. They are as described and actually are even more beautiful than the pictures. The only tiny complaint that I had is that it does take a while for your items to get to you. So if you need the item for a certain date to allow yourself PLENTY of time. The communication from the company is very very good.