Reply from Core Balance TrainingJan 9, 2025
Hi Glen,
Thank you for sharing your feedback. We completely understand your frustration and appreciate the opportunity to clarify our approach and improve how we communicate important details about the program.
Our course is a movement retraining program designed to help you achieve healthier, pain-free movement. The exercises are not meant to be a lifelong routine, but rather a stepping stone—teaching you how to apply the core movement principles to your daily life. Once your body has been retrained, the goal is for you to maintain those changes independently.
We do not offer lifetime access to the lessons because they are directly tied to ongoing support, which includes email guidance, live Q&As with Dr. Ryan, and personalized feedback. This membership-based model allows us to continue providing high-quality, individualized care throughout your journey, ensuring you have the attention and resources you need to succeed and move forward confidently—without requiring continual access to the course itself.
We do offer an alumni discount after the completion of the program if you'd like to continue your journey. The Alumni Membership provides ongoing access to the modules and exercise videos, so you can review and refine the material as long as you need to feel confident.
Additionally, I want to let you know that you can download the Daily Warm-up Flow from Module 3. This includes exercises from the first three modules. There is also a Maintenance Flow available for download in the Module 11, Day 5 lesson. These flows are excellent tools to keep practicing and reinforcing what you've learned.
I also want to assure you that we take your feedback seriously. We’re committed to improving how we communicate our pricing and membership model. We already share this information in multiple places—on the checkout page, the pricing page, the Welcome email, and the FAQ page—but we’ll continue looking for more ways and/or places to ensure our students are fully informed before they sign up. Our goal is to make sure there are no surprises and that everyone has a clear understanding of how the program works.
While we understand that you may have hoped for continued access after canceling, our intention is to equip you with the tools and confidence to move forward independently, maintaining your progress beyond the program.
Thank you again for your valuable feedback. If you have any further questions or concerns, please don't hesitate to reach out to us. We’re always here to support you.
Best regards,
Austie with CBT
UPDATE: Since posting my initial response, Core Balance Training has introduced a Lifetime Membership option. This new membership tier provides lifetime access to all course materials, updates, and ongoing support from the team, ensuring that students like you can continue your learning journey and refine your practice long after completing the course.
This addition was made in response to valuable customer feedback like yours, as our team wanted to offer more options for different needs. While this option may not be necessary for everyone, it's there to provide additional flexibility for those who prefer lifetime access and ongoing support.