Average
Based on 1,500 reviews
Costa Sunglasses3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the first manufacturer of color-enhancing all-polarized glass sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability. Costa has made the highest quality, best-performing sunglasses and prescription sunglasses (Rx) for outdoor enthusiasts since 1983, and now its product portfolio includes optical frames. Costa’s growing cult-brand status ties directly to its purpose to provide high-quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home. From the use of sustainable and water-friendly materials to its Kick Plastic initiative, IndiFly Foundation, and meaningful partnerships with mission-aligned organizations, Costa encourages people to help protect the Earth’s natural resources in any way they can. Find out more on Costa’s website and join the conversation on Facebook, Instagram, or Twitter at @CostaSunglasses.
Costa Sunglasses (costadelmar.com) has 1,500 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
1,500 approved reviews, newest moderated first
Lloyd W.
Costa Rincon Sunglasses have an good fit with great eye coverage. Easy pick-up at Sunglass Hut
Reply from Costa SunglassesOct 28, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Eddie
Costa by far makes the best sunglasses! Customer service is the best!
Reply from Costa SunglassesOct 21, 2024
Thank you for your positive review! We are ecstatic to hear you are enjoying your product. We look forward to seeing you again.
Glen P.
The very best service possible. The extremely quick service. The quality of the product.
Reply from Costa SunglassesOct 21, 2024
Thank you for your positive review! We are ecstatic to hear you are enjoying your product. We look forward to seeing you again.
Haley P.
My experience was great because the support team responded within the time frame given. I was honestly surprised & never expected to receive the help that I received. Its very clear that Costa will go above & beyond to make sure there customers are satisfied & I am honored to have been one of those customers! Thanks for all of the help & I will most definitely be shopping more with Costa, soon!!!
Reply from Costa SunglassesOct 21, 2024
Thank you for your positive review! We are ecstatic to hear you are enjoying your product. We look forward to seeing you again.
Joe - T.
I used to love Costa for their customer service and quality product. My last pair which I have owned for just over a year was amazing until the lense cracked out of nowhere while in the case. I'm not sure if that was due to a temperature change or anything else, I reached out to the brand to bring up the defect and they weren't able to provide an explanation. Worse, they said the defect was not covered under their warranty.
Reply from Costa SunglassesOct 21, 2024
Hello, Thank you for contacting Costa. We are excited to share with you a new way to order Costa replacement parts! Simply, follow these instructions: Using either Google Chrome or FireFox, visit https://www.costadelmar.com/en-us/c/costa-care-repair-limited-warranties-and-care-programs and click "Start a Repair or Order Parts. From the welcome page, select “Register”. A registration page will appear. Enter the requested information, and select “Register”. Welcome! You are now able to use the Costa After Sales Portal! From the welcome page, select “Buy Replacement Parts”. Insert your model code where prompted and congratulations, you are just a few steps away to purchasing your Costa replacement parts! For additional questions on the ordering process, please visit the FAQ section on the website. Once you receive your parts you can visit your local Authorized retailer and they will be happy to install the parts. Again, thank you for contacting Costa. Have a great day! Best Regards, Thank you, Luxottica Customer Resolution Team
Dustin H.
Incredible
Reply from Costa SunglassesOct 21, 2024
Thank you for your positive review! We are ecstatic to hear you are enjoying your product. We look forward to seeing you again.
Yancey
Nice just what I expected
Reply from Costa SunglassesOct 21, 2024
Thank you for your positive review! We are ecstatic to hear you are enjoying your product. We look forward to seeing you again.
AB
I contacted Costa because I had been hit with a ball, and the frame around one lens cracked and would no longer hold it in place. I chatted with customer service and told them. I hoped they would send an over-run frame, or even a defect. The automatic responses didn't go that way, they just go down routine responses regardless of what you say. So, they offered a discount to buy a new pair. I had good arms and lenses; I just needed a piece, which I would happily pay for if it were reasonable. But 150+ dollars more on another pair? When the feedback option came, I was disappointed. It didn't seem like real customer service, just a boiler plate process to appease complaints. My feedback reflected that feeling. Then, they sent a code offering a pair for free. Honestly, it still wasn't what I wanted, but I took it because free is free and it allowed me to get a style I liked better. Costas are the best sunglasses in the world, just wish they had a broader spectrum of customer service.
Reply from Costa SunglassesOct 17, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
