Excellent
Based on 167 reviews
Cottman of Columbia4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit your local Cottman Transmission and Total Auto Care Center in Columbia SC for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Cottman of Columbia (cottmanofcolumbia.com) has 167 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
167 approved reviews, newest moderated first
Dustin
Fare prices for quality work. I'm so glad I chose them, amazing owner and excellent customer service. Thank you.
Reply from Cottman of ColumbiaJul 10, 2019
Thanks Dustin, we are thankful that you are pleased with our work and our customer service. We appreciate you choosing Cottman Transmission for your automotive needs. Warm regards, Liz Foy
Quincy
Very helpful and honest.
Reply from Cottman of ColumbiaJul 9, 2019
Thank you so much for your great review Quincy. please let us know if we can help you with any future automotive needs let us know. Warm regards, Liz Foy
Joel
I had excellent service from Cottman of Columbia in repairing the automatic transmission on my Ford Mustang GT. The Customer Service Manager, Daniel Jones, was very professional and informative to me. I was very pleased with the quality of their service and the warranty given to me regarding the repair.
Reply from Cottman of ColumbiaJun 3, 2019
WOW, thank you so much for your great review. We strive to do our very best for each and every person that walks through our door. We really appreciate you and your business. Warm regards, Liz Foy
Larry
Second visit and I still feel like this company is the home town mechanic that everyone goes to for honest repair.
Reply from Cottman of ColumbiaMay 30, 2019
Thank you so much Larry for the awesome review. We appreciate your kind words. Please let us know if we can help you with any future automotive needs. Warm regards, Liz Foy
Erin
Very professional- excellent communication and follow up. Very thorough and timely communication. Fair and honest pricing. Great follow up to make sure all went well.
Reply from Cottman of ColumbiaMay 30, 2019
Erin, thank you so much for the great review. We appreciate you and your business. Warm regards, Liz Foy
Matthew O.
These guys are amazing! They have done amazing work on my 2013 avenger and my 1998 firebird! I fully trust these guys and their pricing is really fair! I look forward to future repairs on both my cars with them! I highly recommend these guys to any and everyone!
Reply from Cottman of ColumbiaApr 22, 2019
Matthew, thank you sooo much. You are AMAZING also. We really appreciate your business and support. Warm regards, Liz Foy
Jim
Great service and courteous people.
Reply from Cottman of ColumbiaApr 8, 2019
Thanks Jim, we appreciate you choosing Cottman for your automotive needs. Thank you Warm regards, Liz Foy
Shelton S.
I have never had such a bad experience in my life!!! Some of the rudist people i have encountered in a while. I wouldn't refer anyone here off of poor customer service alone. Not only was i being over charged for lack of work there of and i was willing to pay something just not a full fee for practically nothing, i was put out of your establishment and had to wait outside very unprofessional you all got very personal. I was still going to use your service for other repairs but that will never happen. I hope that you provide your employees with the customer service training that they strongly need! BOTTOM LINE the lady was very rude and Unprofessional. I was told to get out and make sure i remove my vehicle or you all would have it towed.As far as the kid from autozone i got more information from than i did your 20 year tech. Have blessed day cottman of Columbia
Reply from Cottman of ColumbiaApr 4, 2019
Mr. Sims, I am very sorry that you felt you were not given good customer service. We do pride ourselves in the best customer service we can give to our customers. We tried to explain to you what our diagnostic fees were for, what we did and why we charge the diagnostic fee if you DO NOT get the repairs done with us. It is impossible to tell you what faulted and what damage was caused on the inside of your transmission due to it being in an enclosed case. All of our customers are important to us and we came to the conclusion that you were just not going to be satisfied with our reasoning for our diagnostic fee. We did not charge you the diagnostic fee even though we used our equipment, time and knowledge to look at your vehicle. We do not over charge and we always try to work with customers on cost but we cannot work for free. Comparing a 30 year experienced veteran installing a scan tool and reading codes and data (Which we DID perform) to a kid installing a code reader at Autozone is not the SAME! Any legitimate shop will charge the same for any diagnostic on your vehicle whether it takes 10 mins to decipher or 1 hour. It is a flat fee! We fully disclosed everything we did to your vehicle when you came to pick-up your vehicle (Which was not nothing!). The fee was also discussed with your wife over the phone prior to performing any work. The fee is not negotiable because you feel nothing was done.
