Excellent
Based on 1,114 reviews
cpap.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Kristen “Kasher” A.
Called in order today. Brandy was helpful, informative and professional. Order completed in less an 5 minutes and received email confirmation before we were off the phone. I'm very happy.
Reply from cpap.comSep 23, 2021
Hey Kristen, Thanks for sharing your experience with us. We hope to hear from you again soon!
customer
I was happy to know you are in my neighborhood. I was dis appointed that your facility is closed to the public! Karla handled my order with precision . I would love to handle my order in person , thus saving myself $8 in shipping. You know that conservation is the key to everyone's heart!
Reply from cpap.comSep 23, 2021
Hi, Thank you for sharing your experience with us! We hope to re-open our store front soon, but will wait until we can be certain of the safety of our employees and customers. Also, please keep in mind that spending $99.00, or more will equate to free shipping to help conserve a few bucks! We hope to hear from you again soon.
Kathy C.
Jennifer J did a terrific job simplifying and guiding me through the complexities of choosing a comfortable replacement for my very uncomfortable cpap mask and helping me find solutions to my problems as a new cpap user. The information she gave me was really a training on the subject. It was useful and to the point in every case. She helped me to find what size mask I need, showed me several choices that would work for me in the future and suggested solutions to the most pressing dilemmas I was facing in learning to use my new cpap. She was courteous, professional, thorough and very patient throughout our conversation. I appreciated her manner and expertise. I left the call feeling reassured and much more knowledgeable. She is an excellent asset to your company.
Reply from cpap.comSep 23, 2021
Hi Kathy, Thank you for letting us know that you received the level of service you deserve! We'll be sure to share your kind words with Jennifer. Enjoy your new mask and we hope to hear from you again soon.
Delbert A.
Was shipped wrong item by computer error on company listing. Called and was connected with Sara(h) A. Sara(h) was polite, very knowledgeable and a joy to talk with. She realized what happen, found the correct item I had ordered and got it shipped out for me in very little time. Sara(h) is as I would say 'She is the very essence of Cpap.com'. Kudos to you Sara(h) A. You are fantastic.
Reply from cpap.comSep 23, 2021
Hi Delbert, We are very sorry that you received the wrong item. Thank you for letting us know that Sarah A., managed to quickly resolve your concerns. Please let us know if there is anything else we can assist you with.
James F.
I've been ordering from CPAP.com for many years now. I needed to call in today to discuss a new order I made. Brandy took care of my issue right away and made the change very easy.
Reply from cpap.comSep 23, 2021
Hi James, Thank you for sharing your experience with us! We hope to hear from you again soon.
SallyW
I needed help with an order on the website and called customer support. The person who helped me was very knowledgeable and polite, and was able to resolve my technical issue, which was due to recent software changes. I was able to complete my order with her help.
Reply from cpap.comSep 22, 2021
Hi Sally, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Salvatore B.
Daryl was extremely helpful and made sure I had answers to all my questins. After weeks of trying to find a machine cpap.com was the only one that delivered as advertised on their website. The machine was available and will ship as promised. Thank you CPAP.com
Reply from cpap.comSep 22, 2021
Hey Salvatore, You're most welcome! Thank you for sharing your experience with us. Enjoy your new machine and we hope to hear from you again soon.
Marie Elaine C.
I went to CPAP.com to order my travel CPAP machine, because I believed they were a trusted online website. I am leery of many of the other sites. I am not that savvy when it comes to CPAP equipment but did my research and settled on the DreamStation Go. When I saw CPAP.com had them in stock, I jumped at it. Unfortunately, I ordered only the humidifier segment of the DreamStation Go. A more knowledgeable person would not have made my error. I called and Carol, listened, helped sort out my error and set up the return. She also advised me on an alternative travel CPAP. She was kind, knowledgeable and courteous. She confirmed my belief that CPAP.com is a trusted site for ordering CPAP equipment.
Reply from cpap.comSep 22, 2021
Hi Marie, Welcome to the CPAP.com Family! We're always ready and willing to assist. Thank you for sharing your experience with us and we hope to hear from you again soon!
