Excellent
Based on 1,114 reviews
cpap.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
George M.
The customer rep was awesome, providing immediately answers to ALL my questions, and discovering a promo code not noted on online web ordering page that saved me $300
Reply from cpap.comFeb 2, 2024
Hi! , Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.
NA
Nonexistent customer service. Ordered. The website says '5-7 business days' for their ground free shipping. My package arrived to my local transit center two days ago and hasn't left so I called FedEx and they claim the system hasn't registered yet, but the package is lost. It's been 7 business days but the package is lost. I contacted customer service and I was copy pasted a response saying '5-15' business days' that seemed ai or bot generated. Afterward, anything I responded was met with a copy pasted autogenerated response of 'is there anything else I can help you with?' instead of addressing the issue. I'm giving them 24 hours to respond before doing a chargeback to my card.
Reply from cpap.comJan 26, 2024
We are sorry to hear about the poor experience you have had. You are correct that we quote 5-7 business days, but during times of inclement weather or holidays the couriers will typically extend the times that we must allow them to deliver before we can consider the package lost and re-ship it back out to you, and current estimated delivery times are 10 business days with packages considered lost after 15(Typically if we send out another order it will arrive after the first order regardless, as shipping times are increased in the entire US) If you would like to message us your order number and name on the order, or give us a call at 800-356-5221 (we are available 7 days a week) we are more than happy to look into this for you, and if past the 15 business days can re-ship this out for you and go over other courier options if available.
Millie J.
I have ordered from them many times and have finally stopped. They ship USPS and most of their shipments take 2-3 weeks or get lost. They are cheap, but undependable.
Reply from cpap.comJan 26, 2024
We apologize for the shipping delays you've experienced. We offer both USPS and FedEx Ground, with the automated system choosing based on availability. Typically our orders will arrive in 3-5 business days, but near holidays and inclement weather ground shipments can take 10-15 business days to arrive. To explore FedEx options, feel free to call in your order with an agent or we also do offer expedited shipping options, and ship most orders same day M-F if order placed by 4pm CST. We appreciate your feedback and the opportunity to improve.
Cindy M.
Sales team answered questions quickly and pleasantly. When phone order did not work (safari on phone apparently invalidates the credit card numbers.), Jasmine took my order easily and pleasantly. Price & product met expectations. 1 other Issue: Website incorrectly stated that they could not take orders from Tennessee.
Reply from cpap.comJan 18, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that our sales team, especially Jasmine, answered your questions quickly and assisted with your order seamlessly. We appreciate your understanding regarding the technical issue with the phone order and are glad that the price and product met your expectations. Regarding the website issue with orders from Tennessee, we apologize for any confusion. We'll look into this matter to ensure accurate information on our website. If you ever have more feedback or need assistance in the future, feel free to reach out. We're here for you!
JPC
Some technical matter in ordering that was quickly resolved with an excellent support customer service
Reply from cpap.comJan 18, 2024
Thank you for sharing your experience with us! We're pleased to hear that any technical matters in your ordering process were swiftly resolved with excellent customer service support. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help!
jerry C.
Karin, customer service very helpful in placing my order.
Reply from cpap.comJan 3, 2024
Hi Jerry! Thank you so much for taking the time to leave your review. We are glad that you received the needed assistance, and we hope to hear back again from you next time you need CPAP supplies!
Ken B.
I called CPAP.COM as the life of my machine indicated that it had been passed. I was fortunate enough to be connected with Korinne who not only understood what I requested but was able to recommend a solution that exactly met what I had described. In addition, she recommended an accessory that I did not know about but would really assist in the set-up that I would be using. She made the call productive and I am very happy with what I purchased.
Reply from cpap.comJan 3, 2024
Hi Ken! We are very pleased to hear that Korinne provided such excellent support with your issues. Thank you for taking the time to leave us a review, and we look forward to hearing back from you next time!
David R.
I’m super happy with the customer support and products here! It has always been great! I would like to give a shoutout to Daryl who provided superior customer service. I really appreciate it. It is rare these days.
Reply from cpap.comDec 23, 2023
Hello David, We're so glad to hear that Daryl provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.
