Excellent
Based on 1,114 reviews
cpap.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Monica G.
Your associate was patient, informative and pleasant. Overworked and underpaid - hope not.
Reply from cpap.comSep 1, 2022
Hi Monica, Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Jack M.
I called to ask a question about my recent purchase. The person who answered was polite, clear and very helpful.
Reply from cpap.comAug 26, 2022
Hi Jack, Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Mary
Out standing service! Yea for Erica
Reply from cpap.comAug 24, 2022
Hey Mary, Awesome! We hope to hear from you again soon.
Eduardo A.
Brandy was very helpful with all the things I needed in order to adjust my order and have it shipped right away.
Reply from cpap.comAug 24, 2022
Hey Eduardo, We're glad to hear that you received the needed assistance. We hope to hear from you again soon.
Stephen
Brandy was fantastic. She was knowledgeable and prompt in answering every question I had. This was reassuring as I am new to CPAP. She made this all easier.
Reply from cpap.comAug 24, 2022
Hi Stephen, That's great! Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Jonathan K.
Help with a dumb process Since the website shows no way to cancel a subscription (!) I got help in chat. My support person was entirely helpful, but it is absurd — and frankly irresponsible of CPAP.com — that I could not just do this with the website.
Reply from cpap.comAug 24, 2022
Hi Jonathan, Thanks for your feedback. We are very sorry that you didn't have an option to cancel your subscription online, we will look into to this for you. Please let us know if there is anything else we can assist you with.
Spencer
I ordered a product from CPAP.com that I needed very quickly for a trip. They had it in stock and offer great shipping options. I also made a mistake in creating the order an their chat support (Brandy was my agent) was super easy to work with, efficient, and seemed to really care about their customers getting the right stuff and saving some money where possible.
Reply from cpap.comAug 24, 2022
Hi Spencer, Thanks so much for sharing your experience with us! Please let us know if there is anything else we can assist you with.
cpap.com verified C.
3 to 3.5 stars on Customer Service.
Reply from cpap.comAug 18, 2022
Hello, Thank you for the feedback. Is there something that could have made your experience with us a little better? Please feel free to give us a call at: 800-356-5221, with any questions, or concerns you may have. We hope to hear from you soon!
