CraftsmanReviews of craftsman.com

WOW what happened to craftsman. I bvought the right bagger from lowes $500 for about 50 dollars in actual material. Spent my time putting whole thing together the flex connection keeps falling out, about 6 inches to short. I call the number on their pamphlet, and I got IM sorry I cant help you, you didnt buy it from us. REALLY its a craftsman product I bought from Lowes they would not warranty. ABSOLUTE LAST craftsman product I buy

I bought Craftsman garage door opener on 2024 that replaces my old craftsman garage door opener after 25+ years of operation. I thought to by the same brand. Well the new garage door opener motor broke after 2 years. My lesson learned Stay away from Craftsman - BAD product. Craftsman Customer service is just reading a written script, only thing you get to hear I am sorry. Craftsman is no longer what it was. I will avoid their products...

You will find this review on Trustpilot for Black and Decker as well. I have a 3 year old Craftsman ratchet that failed. It was a replacement for a 30 year old tool. The fact that it only lasted 3 years said something about the quality. I went to the store as that used to be the way to get warranty exchanges for defective items. Not anymore. You have to call customer service and initiate a warranty claim. They say that it will arrive by the end of that day. I've been waiting 4 days now. After you send it, it takes 7 to 10 days for them to "verify " that the item is broken and then they will send a new one (maybe?). Craftsman, when they were a division of Sears, sold a quality product and stood behind them. You took it to the store and they gave you a replacement, no questions asked. B&D doesn't subscribe to that theory. As I haven't received the shipping label, I have no clue as to how long the process will play out. I'm not holding my breath. I will though be looking for a different tool brand. One that isn't affiliated with B&D. Or B&S if you know what I mean.

Trying to get help w/ a Craftsman self propelled 21” mower purchased June ‘25, less than year old, at a local Ace Hardware. I’ve had 2 issues, from the first use grass clippings would blow through back chute door onto mower deck & pile up there causing me to stop & blow off before continuing cutting. I’m using duct tape to block 2 entry points between top of chute & deck. Another issue, it didn’t start on first use on April ‘26. Finally a former Ace Hardware employee got it to start. I talked to Ace about issues & they referred me to Craftsman, who I communicated with by email. I did talk to someone who gave me an approved Craftsman/MTD repair shop to check out. It was 30 miles away & they indicated if operator error my responsibility, only if mower problem would warranty be honored. I used mower per instructions since I bought. Also they said would have mower in shop +/- 2 weeks. Really frustrating to go through all this

Craftsman used to be THE BEST, man have they lost it. we bought Craftsman Z5800 a zero turn mower. WHAT A POS. We have contacted warrenty twice and they always say, it's not under warrenty. Or you have to bring it to us, and it could take up to six weeks. Only had it a little over a year and it has broken down 3 times. We are done with Craftsman, and I promise you, I will spread the word.

I recently purchased a small shop vac 2.5gallon 2.5hp and I really have buyers remorse, this is the lowest quality product I have purchased in a long time. The housing is super flimsy and the motor sounds like it has a hand held size motor. It does the job but I really expected more from Craftsman. I think I could have gotten the same quality shopping Temu. 2 thumbs down Craftsman I won't be purchasing any more of your products in the future.

love the tools, thank you

I bought craftsman snow blower 28” in and of 2021 but the machine never work well so after repair under manufacture warranty it start to work but not much of snow in winters 2023 & 2024 to really tested when big snow comes in the fall of 2025 machine shows a problem to start , after mechanic received a new battery fail to solve a problem they Lear a lot of other items were defected as well therefore cost of the repair was greater than &400 and warranty already expired, because of terrible winter I was forced to buy another blower but I won’t keep putting money into that machine any more, the mechanic was going to contact with manufacture regarding necessary repairs and I am still waiting - at this point I am very upset about whole situation because neither craftsman nor mechanic takes a blame for failer machine but it is hard for me to give anyone good reviews