Crowd Street Reviews | Read Customer Reviews of crowdstreet.com

Crowd Street Reviews | Read Customer Reviews of crowdstreet.com

Crowd Street reviews

152 approved reviews, newest moderated first

SR
Jul 29, 2020
I have invested in 4 CRE offerings from…
I have invested in 4 CRE offerings from Crowdstreet over a period of 18 months. While they have lot of offerings I dont think the due diligence is sufficient. 3 of the 4 investments are under performing. The 4th one is also at risk now. While Covid has played a role but is only partially to blame.
Reply from Crowd StreetSep 10, 2021
Hi SR, We appreciate your review, and we’re sorry that your experience with CrowdStreet has been less than stellar. As with any investment, investing in real estate presents certain risks and there is no guarantee of future outcomes. The real estate market has economic cycles, and it is difficult to know how and when the economy will change. With these considerations in mind, CrowdStreet does offer investors access to opportunities that were previously only available to private or institutional investors. Investors are also able to invest in several projects in different geographic markets to both target and diversify their investment opportunities. If you have additional feedback for us or any outstanding concerns regarding your investments, please reach out to [email protected], and we’ll be happy to assist. We look forward to hearing from you, CrowdStreet Customer Relations
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Jim W.
Jul 18, 2020
Do not get on their mailing list
I have no first hand experience regarding their investments but it is virtually impossible to get off of their mailing list. If you are just curious, do not sign up for their emails.
Reply from Crowd StreetOct 13, 2021
Hello, We’re sorry that you ran into some trouble with unsubscribing, Jim. It looks like you have already spoken to our team about this issue, but you can change your email preferences or unsubscribe by clicking on the applicable link within the footer of the email you received. Alternatively, you can also reach out to [email protected], and we'll be happy to assist you. Thank you, CrowdStreet Customer Relations
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Roby
Feb 2, 2020
CS plentiful deals lacks customer service
Crowdstreet has a large and varied ( location, duration, sponsor, property type...) selection of CRE investments with numerous documents to help you become better educated,platform seems to be well planned for tracking investments made with different sorts to assist in diversification.. Platform seems to be more of a posting board for deals with non existent to limited response from Crowdstreet staff. Phone calls have never been answered out of 5 left messages one call has been returned using their preferred method of interaction, email, out of 4 one has been returned. When attempting to complete forms and fund an investment I need questions answered. Because of the time sensitive nation of funding in order to be included in an investment a wire transfer ($30) is best over ACH (no cost). I have not tried Fundrise at this point but RealtyMogul gives a dedicated person whom I found informed, there to assist and not to sell with great customer service and an unhurried experience. I like some of Crowdstreet but so far after 3 Investments I have to say in my opinion CS lacks in the investor relationship area. CS goes have regional get togethers which I will attend my first this month and expect an informative event and hope it’s not just a sale pitch.
Reply from Crowd StreetJan 11, 2022
Hi Roby, Thanks for sharing this feedback, and we’re sorry that your experience with our team did not meet expectations. We recognize that our past response times left much to be desired, but since February 2020 (the publication date of your review), our Support team has grown substantially. Although we do not currently offer live telephone support, we aim to respond to all customer email inquiries within one business day. We have also expanded content in our Help Center which contains FAQs, video walkthroughs, and additional self-serve resources: https://crwd.st/HelpCenter In regards to your feedback related to funding a deal, CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additionally, your bank account payment features and the associated fees are determined by your financial institution, so you may consider reaching out to your financial institution to further discuss your options. See this FAQ on our website for more information regarding funding an investment: https://crwd.st/FundingAnInvestment We hope that your experience with us has improved since publishing this review, and please know that we’re always here to help! Just email [email protected], and our team will be happy to assist. Thanks again, CrowdStreet Customer Relations
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Jerry D.
Oct 20, 2019
I have invested in 7 deals totaling $250K
So far, I have invested in 7 deals totaling $250K.I love the site and the service has been excellent.
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Andrew W.
Jun 23, 2019
Gave them a shot and they blew it....avoid
After laboring through the verification process (which is done through VerifyInvestor.com, which is VERY problematic), I made an offer on an investment, but finally had to retract and close my account due to an extremely unpleasant experience with their customers support (Reed L). I inquired with their about how the investment would be funded (the minute details that are missing from the FAQs), and instead of a professional explanation, I got a very patronizing and disrespectful reply. The problem being that funding with their investment partner required WAY too many moving parts (wiring to a bank, which then wires to another bank and so on). Apparently, this lack of 'integration' is common throughout their invesment partners. They really need to work on this and make the whole process more efficient. They certainly have some attractive offerings. But, I'm happy to do my investing with other, more professional platforms. 01-Feb-2022 Update: in response to CS reply below. Since the time I posted this review, I have learned much too much about CS and its dubious business practices! (search "Investors: Be Careful Walking Down CrowdStreet"). There is no way in hell I will ever give these guys my money. Never!
Reply from Crowd StreetJan 11, 2022
Hi Andrew, We apologize for the frustration you encountered when submitting an offer back in 2019, but we appreciate your honest feedback regarding the experience. Based in part on feedback such as yours, our team has been focused more than ever on providing stellar customer service, and it remains a top priority for us moving into 2022. In addition to hiring additional resources and improving response times, we have also improved our processes and expanded Help Center content (https://crwd.st/HelpCenter) to meet investor expectations. We realize these improvements don’t change your past interactions with us, but we hope this sheds light on the progress we have made. Thanks as well for your feedback regarding the funding process—we acknowledge that the process is less than ideal, and it’s something our Customer Experience team is working to improve. CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additional funding information can be found in this FAQ on our website: https://crwd.st/FundingAnInvestment It sounds like you no longer have an account with us, but if we can be of additional assistance, please email [email protected], and be sure to mention our exchange here on Trustpilot. Thank you, CrowdStreet Customer Relations
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Brian H.
Jun 7, 2019
Reasonable to use but even if you…
Reasonable to use but even if you express high interest in an offering before its made available, the best deals close before any regular people can get access to them.
Reply from Crowd StreetOct 13, 2021
Hi Brian, Thanks for your review, and we appreciate your feedback on participating in high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription Regards, CrowdStreet Customer Relations
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Joe S.
May 31, 2019
Deal Performance
Platform is very easy to use. I would like access to the status of closed deals that compare actual results to their original projections
Reply from Crowd StreetJun 3, 2019
Hello Joe, Thanks so much for your review (though we hope you'll consider a higher star rating as you get more familiar with our platform). We do track performance of closed, fully-realized deals from our Marketplace, and we publish those results immediately as more offerings are realized. You can see those results here: https://www.crowdstreet.com/marketplace-performance/ If you have other questions regarding Marketplace performance or current offerings, please don't hesitate to reach out to our investor relations team: [email protected] Best wishes, CrowdStreet
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Ian A.
May 17, 2019
CrowdStreet is Leading the Way
I have invested 190K in 5 deals in about 5 weeks through CrowdStreet. I have also invested through some of their competitors. CrowdStreet's online platform is second to none in terms of ease of use, information delivered and efficacy. Breadth of deals has been very good with representation across many different sectors with attractive potential returns. Responsiveness from their investor relations department has also been timely and informative, making you feel more comfortable with your investments. Based on what I have seen thus far, it would appear that CrowdStreet is the industry leader in the online crowdfunding CRE space. The only negative I have experienced thus far is not being able to participate in an over-subscribed deal that I thought I was in on. You have to be on your toes to get into the top deals. I have little doubt based on the performance of this company in all other respects, that they will likely figure out a way to address this issue going forward
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