CruCon Cruise OutletReviews of crucon.com

They may give generous OBC but I would not recommend them to others based on the difficulty in getting follow up service after the booking is made. You are not supposed to contact the originating agent (though I think loyal customers may do this). Instead you deal with a phone option that never picks up. You are given the option to leave message or email them. Almost never get same day service. They do not have enough customer service agents to handle the large volume of follow up requests in a reasonable timeframe. Great service prior to booking but lousy after that…

We have used Crucon, now called Vacation group for about 15 years. We have always had great service, and great prices. We usually book cruise on board, and have it sent to Crucon/Vacation group. They always have a group rate that we get added to Sometimes they lower price, but always give additional on board credit of several hundred dollars. I will agree that you can't call their number and get a agent, but I either leave message or email with my contact info and they always call back. I'm not sure what other people are doing that say they can't contact them in complaints. It may not be same day, but they have always called me back.

Tedious to unsubscribe, unsecure communication

they do have good pricing, but it comes with a cost. You really can never talk to anybody on the phone you need to email and wait a day or two to get a response. Make sure you watch what perks they promise and then deliver. Last cruise was booked with prepaid gratuities over the thanksgiving day deals. Well they forgot to pay those so no I am dealing with getting that refunded. They promised a refund in 14 business days but nothing yet at 16 days so now it is back to the days of emails to try to get the 250 some dollars refunded.

Can’t get anybody to unswer

When you want a deal contact Wayne Fillingim at CruCon Cruise Outlet, phone 800-493-6609 his Ext 679215 , Believe me he will give you the best deal, I saved about 3,500.00 plus a cabin credit of $450.00, and he got me in Aqua Class on Celebrity also I could pick the room. We have been on 50 Cruises and my best deals were with Wayne at CruCon their holiday sales are fantastic, sign up and they will send you the specials than call Wayne

They give pricing that is wrong, give credits that don't show up just to make the sale, are next to impossible to get hold of and after purchase support is non-existent. Take your money elsewhere.

I have used Crucon for 15 years and they were great...until they weren't. They do not answer emails and are very difficult to reach by phone. Will look for an agency that answers their phones.