CruCon Cruise OutletReviews of crucon.com

CruCon Cruise Outlet has absolutely horrible customer service. They neither answer their phones, nor respond promptly to emails. The only time I received a response within their "3-5 business days" was when I needed to update my credit card to cover the cost of a reservation I made prior to COVID (lift and shifted). One example of their poor customer service...Regarding a refund for a cruise line cancelled sailing, I emailed twice and called twice in about a 60 day period and never got any response from CruCon. I finally called the cruise line to try to get a refund. The cruise line, RCCL, said they could not help me because I booked through a travel agent. I explained the situation. RCCL called CruCon. Still no response from CruCon. After waiting another 3-5 business days for CruCon's response (that never came), I called my credit card company to reverse the charges. CruCon had just posted my refund that day. This process started on 06/06/2021, and ended on 08/29/2021. I have two other personal examples of their lack of customer service, but you get the picture. I have no plans to book with CruCon in the future. There are other cruise outlet travel agencies with fine customer service, like Vacation to Go and Cruise.com.

Beyond bad, thought they were out of business, absolutely no customer service and horrible website.

Booking cruises with this agency is one of the worst decisions I have made. I am an avid traveler and cruiser and have cruised for more years than I want to admit. If you don't mind leaving a message (I have been unable to call and get someone) and having them get back to you in ? to 5 days as stated by their recorded message great for you. As most travelers know prices are time sensitive, rooms are time sensitive, and answers to questions are time sensitive. By the time they get back to you in five days or ? your room will be gone and the likely hood of a price change for more will have occurred. Check out BBB.org for all the negative reviews there as well. I would never recommend this agency and the $50.00 onboard depending on price isn't worth the lack of service and help when you need it. Go elsewhere!

We loved our Hawaiian cruise. CruCon helped make it a good cruise thanks to OBC and gratuities and drink package! I have used CruCon for many years and will continue to use them, and in fact I’m working with one of their sales reps at the present time on an Alaska cruisetour. Don’t hesitate using CruCon Travel Agency.

Great prices. Offer great perks and good cruise cabin selection. They beat the pricing offered by the major cruiselines. Usually in form of cruise credits, of which some can be refunded on ship. Hence a cruise discount. Also they have a great cabin selection, which you may not find on direct booking thru cruise line. They seem to reserve the rooms, thus showing as unavailable on the cruise line websites. Now I only book through this travel vendor. They were recommended and i recommend them to others.