Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
304 approved reviews, newest moderated first
Carol C.
There was some confusion, contradictions and misinformatuon concerning onboard credits when conversing with three different agents over a few weeks time period. I still don't know who was at fault; the cruise line or Cruise.com, but in the end, it was rectified by Cruise.com to my great satisfaction.
Larry Y.
Kim Badeker booked our oceanview stateroom which was in a good location to get to all the venues. We received all our literature via email, and were able to book MyTime dinners and shows without problems. The ship is gorgeous and the shows were ;positively outstanding! While on board we booked another cruise in 2016 on the RCL Anthem of the Seas, and asked the onboard agent to book it thru Cruises.com...but neglected to mention Kim's name, so we hope she will get credit for this booking. We thank you for the onboard credit of $25, and for the efficient manner of booking our reservation.
rae M.
Booking cruise with cruise.com was fast and efficient. Small complaint was that no deposit required could not be honored even though other sites could. I didn't realize other sites were doing no deposit for the same cruise until my booking was completed. Also, I had a question about requirements if I could not make sail date and what my options could be but couldn't get a call back from booking agent after several messages.
Reply from Cruise.comMar 30, 2015
Our records indicate that the this client made the booking through our consumer booking engine on February 22nd for a cruise departing in November. She called our Customer Service department on March 16th and spoke to one of our customer service agents because she wanted to know if she could board at a port other than the port where the cruise originally starts. Our agent advised her that we needed to submit special paperwork to the cruise line because only the cruise line can approve this type of boarding request. We told her all of the information she needed to supply us with in order to make this request on her behalf and she advised that she would call us back with the information if she decided that was what she wanted to do. The client called our Customer Service department on March 17th to find out the last day she could cancel her cruise without penalty, but it was 11PM at night and the cruise line was closed. She was asked to call back the following day. The client called back on March 18th and advised one of our Customer Service agents that we told her she could board the ship in Barbados, and our agent advised her that we did not say that, but rather said that we had to submit special paperwork to the cruise line and needed information from her in order to submit the form. Our customer service agent then advised her that she must make a decision before final payment is due if she wishes to cancel. It seems from the remarks in her booking history that we did answer all of her calls and questions. However, if she still has questions, we urge her to call our great Customer Service team using the number listed on her invoice and any one of them will be happy to assist her with whatever she needs.
Michele M.
I have been booking cruises with cruise.com for years and have always been more than satisfied with my agent, her knowledge of the cruising itineraries and deck plans on ships I was interested in. She has also gone that extra mile to find discounts for us . Our last booking to South America was no exception. Penny was most accommodating, knew what we wanted and had our cabins booked at a super price in 5 minutes.
Richard D.
Richard could not have been more helpful in the way he assisted me. . It is the first time I have had to arrange travel plans. My boy friend always did it. Richard was very patient with me as |I wrote everything down that he was conveying to me. There is another employee of yours who was equally helpful. I could not find where to go to get a print out of tickets. He walked me through all the steps . Bravo on him.
Richard W.
Sharon Smith (ext 351) has done a super job for us for a number of years. She is very well acquainted with all of the destinations we have booked with her in the past. She always tries to get us upgrades from the cruise companies. On 2 past Alaskan cruises she was able to get us upgraded from a mini-suite to a full suite. Sharon also gets us the best cabins within the category we select. I am guessing that we have booked over 12 cruises from her. Many times we have traveled with other couples. When we compared experiences; Sharon with Cruise.com always came out ahead.
Cruisin' G.
We booked a large family cruise for 12 people (with 7 minor children). Our agent, Edison, worked tirelessly to keep all our rooms in the same vicinity while making sure we received all available perks and incentives. Also got us the lowest rates possible. That is why we always book through cruise.com
Larry
Booking with Cruise.com is always a great experience. Patty is a great customer service person and it's always a joy to get to work with her.
