Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
304 approved reviews, newest moderated first
Thiew C.
I have booked 6 cruises with Cruise.com. I find their website to be very user friendly and i can complete my booking in no time at all. They also do not charge a booking fee and their prices are slightly lower than others.
Soon Hyuck P.
I am not live in American continental, so I can't On-Line Check in. Please kindly consider that everyone who booked cruise trip through your company can check in by on-line. I realy appreciate your all staff because they solve problems quickly and kindly.
Stan M.
After booking with the cruise line, I passed it on to Cruise.com. I always do because I know that they will look out for my interests and needs. It is such a comfort to have them there to help.
Troy W.
The booking process was great, but I was told I had a 24 hour hold and then got an email saying I had to book right now, or possibly lose the booking. As I did not get the email until the next day, I could have lost the reservation, but fortunately it was still available when I called the next morning. One more thing, I did not save a dime using this service. it was the same cost going direct to Carnival.
Maria I.
I didn't know what to expect when I called cruises.com, but my experience was great. My agent, Emmy, explained everything to me, and answered all my questions honestly and thoroughly. Great service!
Sandra T.
It was a delightful experience working with cruise.com, especially the agent I worked with.Her name is Kelly at ext. 323. She returns my calls right away and answers questions we have.
Sandy C.
Sharon Smith was our travel advisor. I contacted her directly (recommended by a friend who liked working with her) rather than calling Viking and working with their agents. I have worked closely with Sharon to complete airlines reservations. I liked having a single point of contact. She represented us with the Vikings to get the flights we wanted. There were a lot of emails to finally get what we wanted. She never lost her patience and always acted in a very professional manor. I would definitely use Sharon Smith for future cruises. Now I hope the Vikings River Cruise is also a wonderful experience!
Sikirat S.
My husband suit was missing on the ship. My personal things were missing. Very poor room service. We were treated badly and that is unacceptable.. I also notice incorrect charges is put on my Amex card. I will never go on Celebrity Constellation again. I will make sure that we share our experience with friends and family. I will Even go to the media if we do not recover all our missing things back.
