Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
304 approved reviews, newest moderated first
Bryan H.
I have booked 15+ cruises through cruise.com and I have always been 100% satisfied. There has never been a problem. They do everything they can to work with you to get the cabins and pricing that works best for you. In fact this last booking Brian went over and above for us on securing a great rate, thank you. We look forward to sailing on the Oasis of the Seas and we plan to continue using cruise.com for all our cruising needs.
Cheri B.
My girlfriend and I had no problem booking our cruise and it was fast and easy. When I did have a question I called Cruise.com and Savannah took my call and answered all my questions. She had to put my on hold while she was checking on something for me and kept coming back to let me know what she was doing. She was really helpful and when I called back with another question I happened to get her again and it was like talking to a friend.
S. P.
Cruise.com gets you with their fine print and easy to use online booking system. They got me. When I asked about my cancelling options, they just sent me a Urgent Final Payment notice with threat of heavy penalty. Yes, I should have read all of the fine prints. But do we understand exactly what it all means? I will never ever deal with them again.
Reply from Cruise.comMar 23, 2015
We are not able to look up this client's actual invoice because of the lack of information provided as to ship, sail date and first and last name. However, cancellation penalties are set by the cruise line, not by Cruise.com. On the invoice, they are clearly stated and we urge the customer to review the invoice when it is first received, and to call us back if there are any questions or concerns. Also, on each and every page of the booking engine, in the upper right hand corner, a toll-free number appears so that clients can call if they have any issues or questions during the booking process.
Juan C G.
Lisa was great assisting me with all my questions and requests Great service excellent customer services
Lillian G.
We love booking our cruises through Cruise.com because of their knowledge and also willing to give us the best deals and incentives.
Doris
This is my first experience booking a cruise. My representative, Colte, was exceptionally patient with my myriad of questions; he was also very kind and caring that I made a reservation for a wonderful first cruise vacation.
Anita S.
Our agent did a great job of arranging everything. However, the people doing the hotel reservations were very slow. Also, you might check out other hotels as this one (Marriott) was very expensive and nothing special. Had to wait quite a long time for shuttle to hotel. Air arrangements were good as were the cruise. All in all - a good trip.
Terry M.
I shopped other sites and found the service from cruise.com far surpassed the competition. The personal contact and the incentives cemented the decision to deal with this company.
