Average
Based on 304 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.
Cruise.com (cruise.com) has 304 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
304 approved reviews, newest moderated first
SOFIA C.
my honest opinion horrible
Reply from Cruise.comMar 23, 2015
We're sorry the client was so unhappy with our service. We were holding group space on a cruise date that she wanted to book. However, the group was already closed and we could not add her, which meant that we could not offer her a $50 on board credit. Once we realized that, we purchased a $50 on board credit for her so that she would have the same amenity as the rest of the guests sailing on that date.
Stewart L.
It is great to have an agent who not only ensures you are entitled to all the discounts and deals available, but also is so knowledgeable about each vessel that she can recommend the most advantageous cabin in your price range.
John G.
Have used this company as our cruise agent three times now. No problems at all. Everything they promised was spot on, no worries. When I have a choice, Cruise.com is the one I go to, period!
Robyn B.
If you have any experience with cruising, you probably know more than the travel agents. Have been asked what was a hump cabin. I always used cruise.com as they will give free gratuity with balcony cabins. After more than 10 bookings with them things started to be difficult. Won't give you gratuities if you use your diamond balcony discount. Won't honor deals and bonuses on their website. Lately not worth the time to book with them. I would only recommend to people who don't have significant cruise points/status.
Robert Kistler I.
Always there for you.. can answer all questions ..and help you with all your cruise needs .. also give you the best deals out there ..what else do you need ...you get a worry free fun vacation with Cruise.com
Donald B.
Cruise.com takes the stress out of the process of making decisions that ensure you enjoy a cruise that is tailored to your needs and desires. This is our 4th cruise and 3rd time using Cruise.com. We wouldn't paln a cruise without them.
HELEN V.
all booking is right on and we are both happy. However with all own booking, it is nice too get the the loyalty on board credit from cruise.com. thank you and we will book with your services. Helen and Frank Vitagliano
Jennifer K.
Clifford was very helpful in booking my cruise, once we got disconnected but he called right back. Also he promised a certain rate but then ended up accidentally booking it incorrectly he called and offered an onboard cruise credit to make up for it. But the only thing was that he said we would get a $25 credit for each of us going on the boat and he only credited us $25 instead of $50. He was helpful in getting transfer from airport to boat.
Reply from Cruise.comMar 23, 2015
Thanks for sharing your concerns with us. We checked with our agent, Clifford. You received a $25.00 on board credit per cabin because he accidentally charged $1377.50 rather than $1357.50 because he forgot to put in the $10.00 discount per person as originally promised. He apologized for the mistake and advised that we would compensate you for the $20 error by placing an extra $25.00 on board credit total (not per person) in addition to the $25.00 on board credit from the cruise line for a total of $50.00 in on board credits. We checked the invoice and you did receive the $50.00 as promised. We hope this clarifies the situation for you, and we apologize if there was any confusion in his explanation to you.
