Reply from Data Engineer AcademyJan 18, 2026
Thank you for taking the time to share your experience. We are sorry to hear that you feel disappointed, and we would like to clarify a few important points for accuracy and transparency.
Regarding billing, your program is a fixed price contract with a monthly payment plan, not a subscription. As outlined in the agreement you signed, payments are due for the full program amount regardless of usage. Despite this, when you contacted us about financial difficulties, we made an exception and paused your payments for two months as a goodwill gesture. This pause was explicitly agreed upon by both sides, including the date when payments would resume. Charges continued afterward exactly as agreed and in line with the contract.
On the structure of the program, while some learning materials are designed for independent study, your package includes extensive live instruction, regular group sessions, and one on one support with instructors and your Customer Success Manager. These services remain available throughout the learning phase and are actively used by many students who progress through their personalized plans.
Job search support is provided after a student completes the required upskilling milestones. At the time you paused your participation, you had not yet reached the stage of the program where job support begins, which requires consistent progress through the technical curriculum. This sequence is clearly communicated at enrollment and is essential to ensuring strong outcomes.
We always aim to be fair, supportive, and flexible where possible, while also honoring the commitments set out in our agreements. We regret that this experience did not meet your expectations and wish you the best in your future endeavors.
If you would like to discuss this further, our team remains available through the official support channels.
