DecantXReviews of decantx.com

I had some problems with my first order. After I ordered I was informed that one item was out of stock. I was given the option to make another selection or get a refund. I chose to just replace that item. My package shipped, but then it sat at a usps facility for over two weeks. I contacted decant x about this and they ended up shipping a new order with the items I originally ordered and expedited it, plus two free items just for the inconvenience. The company handled the problem with great customer service. Anna was especially very responsive and helpful. I’ll definitely be ordering from this company again and recommending them to others.

I usually do not leave reviews but this website is the best for decants. Authentic and reliable, with lots of variety to choose from and the latest scents like palatine etc. the customer service is excellent as I had an issue with one of my decants and they responded quickly and sent a new shipment the next day!

No bot. Justo great service

Haven't received nothing yet

Fast shipping and good customer service.

Great service ,fast shipping ,efficient customer service and also great variety of products to buy which are real

I made my order, everything went smoothly. Then I got one single update about my package and after two weeks never received another update. I emailed the support to find out why there were no updates and why it was taking so long to ship and they never had any answers for me. They just said sorry and that was it. After emailing them on week two, they basically just said, "Oh well, sorry about what happened. What would you like to do?" and I said screw this, give me a refund. Don't order from these people. You'll be lucky to receive anything.

That is interesting that the 1st question asked in the comment box is "what went wrong this time" terrible experience, ordered only because of the delivery date, and products all came late. Will never order again as I am now out of town for the next 45 days and it will sit on my doorstep until then, what a waste. If you ever find a shipping company and/or you are able to actually do what you say you are going to do let me know. I might reconsider. But I am done with all of you companies that have completely throw integrity and competence out the window simply because lots of people order off of the internet. It should be you going out of business and mom and pop, brick and mortar stores staying!!!