Reply from DedicatedMC, LLCJul 4, 2024
Hey there, Demir.
I'm saddened you decided to leave a negative review after your experience with us. After thoroughly looking through your case, I can see you have had a lot of communication with our support team, and at no point in time have we ever said, implied, or given the impression that mods are unsupported on our platform. The support agent in question only told you that the modpack you wanted to install, namely The Kingdom of Daldar, offered no server support from its Curseforge page and therefore setting it up to work on a server would be your responsibility as the server owner, as opposed to being something we could offer assistance or support with. We had merely offered alternatives, such as picking a more recent up to date modpack that has out-of-the-box server support, but you chose to become hostile and aggressive instead.
After you made 9 tickets in a day demanding we fix a modpack that hasn't been updated in 3 years, you had asked for a refund which as per our Terms of Service, we cannot offer you as you used a discount code. This has always been our policy and the support agent in question was within his rights to deny this request. These terms are the same ones you agreed to when ordering a service at checkout.
I wish things had happened differently and I'm disappointed it came to this. I wish you the best of luck in your future hosting endeavors.
