Reply from Deeds.comJul 10, 2018
We trust you will correct your review once you discover your error, not doing so would indicate that you are being willfully untruthful. You were notified that your order and payment were canceled shortly after your order was placed. Nothing has changed. If you are having difficulty understanding what your financial institution is reporting to you contact them. You should know that we will enlist all remedies available to us with regards to false statements made in public reviews.
Yes, we are rude, as in we are not going to be nice just because. If you think you can make statements like "Fraudulent company" with no recourse you are going to find that we are very rude indeed. We have no issues owning up to our mistakes, happens every now and then. It will be a true indication of your character how you move forward once you realize your mistake.
This is good information for anyone reading these reviews. It is a good idea to understand how your financial institution (credit card) reports transaction to you before you make public declarations that a business is fraudulent. Again, as redundant as this is, customer placed order late Saturday evening, customer was informed early Sunday morning that orders/payments have been canceled. There is nothing more we can do for this customer.
Customer Message: Hi, I ordered two deed packages and was told they were both canceled as well as payment, however; both payments in the amount of 89.97 have been charged to my card on 7/9/18 and day AFTER I was told it had been canceled as you were not able to provide deed work for me. Thank you Tara Beam
Company reply: We have no new information to report regarding your account. We were also unable to divine ANY questions to answer from your message.
Point 1. We had no new information to report. Point 2. Your message asked no questions. Facts. So, again, you submitted orders/payments, we canceled your orders/payments, you do not understand why your credit card company is reporting the transactions the way they do so you call us a fraudulent company, at least we hope it is that innocent. Also, why are you so concerned as to why a fraudulent company closed your account?
Oh good, more baseless claims. Fraudulent, still no. Rude, yes we can be (let's not forget, you came out of the gate calling us names yet you still expect us to be nice and kind). Deletes accounts, yes we do. Charges for items not received, never. Lacks communication, well, we seem to be lacking the ability to illuminate reality once an individual has allowed perception to skew the facts... so it seems we lack effective communication. At any rate, this will be our last response on this platform so that you may have the opportunity to get in the "last word". Just a recap for all the reasonable people reading this review: Reviewer came to our website, submitted payments for services late Saturday evening, our staff canceled orders and payments Sunday morning. Sadly, the way credit card companies report transactions can and does lead to this sort of confusion. This reviewer will likely see the cancellation we processed Sunday morning either reflected in their account today or tomorrow, depends on the credit card policies. We have no control over that. Hope everyone has a great day.
