Great
Based on 763 reviews
Della4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
763 approved reviews, newest moderated first
Tom G.
So I rented the install kit, arrived quickly had everything I needed. Packaged well, even called to see if I needed anything, which is a nice touch. I didn't have questions, but they said just call if anything does come up. Felt like they would be there if needed. Pricing seems very fair.
Ian
Great service, very responsive and helpful in a time of need
Norma M.
Nicole is the BEST customer service representative we have ever dealt with. She is pleasant, knowledgeable, professional and has a great personality. Della is a great company and they stand by their products. Thank you Della.
Eric R.
I rented the mini split installation toolkit in May 2026 and could not have been more pleased with the process. The kit was sent out quickly and Della made a couple courtesy calls to see if I had any question—always nice to know there are people who can help behind the scenes when ordering off the web. The tools in the kit were well packaged and in good condition. Instructions for the individual tools, along with a step by step pictorial overview of the installation process, along with a QR code to watch an installation code, all helped make for a smooth installation. Returning the kit was super simple as a preprinted airball was included in the package. My deposit was refunded a couple of days after Della had received my return shipment. Overall a great experience and if I do decide in the future to do another mini split install, I’m gonna rent these tools again, and still come out ahead over where I’d be had I purchased lesser quality tools from Amazon. And my wife’s not yelling at me about cluttering up the house with more tools so that’s a win as well.
kiel
Elizabeth was very helpful with my issues. she was able to resolve them in a timely manner, got me my new unit way faster than she originally said. I'm very satisfied, and will definantly do business with della in the future. thankyou very much for "Making It Happen".
Justin W.
Nicole was absolutely amazing. She handled everything great. She should be running the department
Thomas H.
Lizzie is awesome! She hit a home run when it came to helping me getting my della fix! She is one of the best customer service people I have ever dealt with, putting the customer first !
Sean
Product is Great! Very easy to install. Easy to use and we are very happy with our purchase. However the best thing is the product support! I had what i wasn’t sure was a problem or normal operation. I called the support number and not only got to speak to a real person right away she(Elizabeth) was actually the support person and answered my questions immediately. I am still in shock that that i wasn’t sent to a AI operator or someone overseas.
