DuraPro Health Reviews | Read Customer Reviews of dentalplanet.com

DuraPro Health Reviews | Read Customer Reviews of dentalplanet.com

DuraPro Health reviews

Showing 18 reviews with 1 star · Clear filters

Kathleen D.
May 7, 2020
I was very disappointed with being…
I was very disappointed with being charged shipping three times ($36) for three bottles of oil packaged in one small box. I sent a message through Ebay regarding this. However, to date nobody has seen fit to reply. I was waiting for a response before leaving my feedback on Ebay.
Reply from DuraPro HealthJun 1, 2020
Thank you for your business, Kathleen. We have adjusted your invoice to the actual combined freight amount and refunded the difference to your PayPal account. Any time the freight looks incorrect or you are ordering multiple items, please just contact us and we will make it right. Thanks again for choosing Dental Planet.
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Jeffrey Patterson (Stronger S.
May 5, 2020
Refuses Refund for Undelivered Order
Ordered Dukal resistance bands on March 31, 2020 through Amazon. Amazon sent me notification that my package was lost. Dental Planet insists it was delivered. If I want a refund i should 'return' it. Return what?
Reply from DuraPro HealthMay 6, 2020
Mr. Patterson, it is very unfortunate that your product is missing. We have provided to you the proof of delivery to your front door from UPS matching your Amazon packing slip. It is not possible for us to be responsible for the custody of items after they have been delivered.
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Lowell
Apr 26, 2020
Very disappointed!
Granted, this was in early March, but... I ordered a Quick Mix Vacuum-Mixer. When the wrong item arrived, I sent a note requesting a return and was immediately told that the item was what I had ordered. What arrived was a mixer with no vacuum attachment fitting. About three weeks and several messages later, I finally received a return label. That was the last communication and no evidence the item arrived and no further communication. the payment of $226 has not been refunded. This review was in response to the 4th (and final) request for a review.
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customer
Aug 5, 2019
item delivered damaged....pre-paid…
item delivered damaged....pre-paid MONTHS ago.....where is my MONEY hunny!?
Reply from DuraPro HealthSep 3, 2019
Your order has been refunded in full. The freight company has accepted full liability for the damaged equipment. We sincerely apologize for the frustration this has caused, and we are in the process of adding more delivery capacity on our own trucks to prevent these issues.
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Med C.
Feb 8, 2019
read the fine print and ask questions
Nick was doing everything he could to try to fix the issues that we had but to no avail. We purchase a delivery unit that was missing some key components and two Belmont X-ray units. One was delivered with a bad mother board and the other was not long enough to reach the chair in a standard sized operatory they want a restocking fee and I have Already paid the technician to be in the office twice installing these items. Though I was Saving some money but in the end should have stayed with the the larger distributors. On the bright side the chair works!!
Reply from DuraPro HealthFeb 15, 2019
Dear sir, First, thank you for taking the time to leave this review. We take these seriously and are always trying to improve. We regret that we weren’t able to meet your expectations with this order. We always perform two quality control tests prior to anything being shipped, so we believe the x-ray control unit was damaged during transit. Regarding the x-ray unit not reaching your chair, these units are available with various arm lengths. It was unfortunate the length was not specified and what you received was not long enough for your treatment room layout. Replacing the arm with a longer length was certainly an option. Finally, you were missing items from your new delivery unit. We offered expedited shipping on these items, but you declined. We also offered to pay your tech’s labor bill for any return trips for the repair. Again, we apologize for not meeting your expectations on this order.
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Walter
Feb 1, 2018
Defective control board
They sent us a motherboard for an xray machine that they said their technicians tested and passed all tests. It was worse than the one we replaced??
Reply from DuraPro HealthFeb 7, 2018
Dr. Walter M - This review is the first we have heard from you about this issue, and we have attempted to reach out to you to resolve the problem with your Trophy ETX X-ray. As you explained that you were unable to find a replacement control board for your 1980s model unit, we did locate a matching X-ray from that era. We mounted and fully tested the machine, including the state required EPE (Equipment Performance Evaluation). With everything tested and working normally, we removed the control board and shipped it to you. Your unit likely has an issue with the tube head or other components since it functions the same as with your original board. We do offer free technical support in addition to obsolete parts and welcome you reaching out to us anytime.
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Livonia Dental C.
Dec 23, 2017
Terrible customer service
I bought a mobile cabinet that needed to be returned. It turned out to be too large for the space. It was still in its original packaging- never unpacked. Scott said they will return it with no restocking fee. I paid for the shipping fee back - reasonable Scott/dental planet charged me over 300.00 for the restocking fee. They lied and took advantage Not a fan. I'm looking for alternative vendors
Reply from DuraPro HealthDec 27, 2017
Livona Dental Care - we are sorry there appears to have been a communication issue on your recent return. After researching the details of your order we understand the cart you ordered was larger than you needed and you wanted to return it. As originally discussed, your office was to ship the cart back, then you would receive a full refund. Per your later request for a return label, we refunded the full price of the cart less return shipping. Please be assured no restocking fee was charged. We thank you for shopping with Dental Planet and hope you will consider us again in the future.
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Eric T.
Sep 6, 2017
Bought X-ray developer
Bought X-ray developer. Will not work- turn on. Called and told I needed to talk to tech support. Can only leave message. They have not called us. One week now still winthout returned phone call.
Reply from DuraPro HealthSep 29, 2017
Eric, we apologize your film processor did not work upon receipt and that we were not able to provide a solution that you were confident in. We pride ourselves in the quality of our equipment. These units were in fact certified and working when they left our facility and we are exploring different shipping methods to prevent future problems like this. Thank you in advance for returning the defective unit. We will be providing you a full refund and would appreciate the opportunity to work with you again.
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