Excellent
Based on 322 reviews
DuraPro Health4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
DuraPro Health (dentalplanet.com) has 322 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 27 reviews with 4 stars · Clear filters
Eddie D.
It took a little longer than expected, although all were undamaged and still enjoyable! I look forward to shopping again as needed.
Reply from DuraPro HealthAug 1, 2022
Thank you very much for this kind review. We appreciate your business and we look forward to helping you in the future.
Alonzo T.
Delivery of equipment was good Equipment was damaged and missing a part Still do not have parts but the staff was very professional
Reply from DuraPro HealthSep 26, 2022
Dr. Thomas, we are very sorry that your equipment was damaged during freight and we did not meet your expectations. Please know that your situation was an exception. We always aim to deliver a great experience and have worked hard to resolve all of your concerns internally and with our freight team so that our company can maintain its standards. You should now have the missing part. Again, we apologize for the inconvenience this caused and hope to serve you better next time.
John
Product worked great.
Reply from DuraPro HealthJun 6, 2022
We appreciate your business very much, and it's nice to hear that you were pleased with the product you purchased. We hope to serve you again soon.
Ebad H.
I did my full office with DentalPlanet, although there were some hiccups but Tony, Maria, Dwight have been amazing through out and corrected the wrong. I am extremely happy with everything. Would Highly recommend them and would definitely do business again in the future.
Reply from DuraPro HealthMay 17, 2022
Thank you Dr. Habeeb, it's great to hear that you had a positive experience with us. Our team works very hard to make sure our customers are happy and will be happy to hear that their hard work has paid off! If there's anything we can do to serve you further, let us know.
Nicole L.
I had a little trouble regarding shipping but other than that it was good. Great communication and price of item.
Reply from DuraPro HealthApr 18, 2022
We are so thankful you chose DuraPro Health, and we appreciate your business. It was very kind of you to leave this nice review for us. We look forward to serving you again in the future.
Adrienne S.
Great product. Slow to deliver sue to COVID.
Reply from DuraPro HealthApr 18, 2022
We appreciate your business very much and the kind review. We look forward to serving you again soon.
John V.
We have been customers for a number of years. Prices have gone up as everything else we purchase. We remember when we got bonus months for renewal. Still, we have no complaints regarding service. It saved me $1,000 once for a crown. Too bad the doctor that removed the broken tooth and installed the post for the new one wasn't in your network. I still think $2,000 for 15 minutes (not exaggerating) is a bit steep.
Reply from DuraPro HealthMar 21, 2022
We believe you have us confused with your dental service provider. We are a medical and dental equipment provider - we do not perform any clinical services. We suggest you remove this review and share it with your provider.
cs
great refurbishment did not give 5 star becasue of some small detail i asked for that was forgotten but they corrected much better than buying new and having money left over i have bought 3 chairs and a caresrteam 9000 from them overf the years would do it again in a second
Reply from DuraPro HealthJan 10, 2022
We appreciate your business very much and the kind review. We look forward to serving you again soon.
