DuraPro HealthReviews of dentalplanet.com

We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right equipment, so we asked about returns and restock fees. In which we were told all that would be waived if the product did not meet our needs. Well, it didn't, and when trying to return, we were met with a restocking and shipping fee. We replied to their email twice, which they claimed that they didn't receive, even though I have proof of 2 separate emails. At this time, we had to speak with Maria Calvillo. She was extremely rude, kept talking over us, and just genuinely did not care about what we were told by Mandy. She literally disregarded what we were trying to say, ignored us, and put us on HOLD, WHILE we were speaking. JUST TERRIBLE customer service. STAY AWAY if you are looking for someone who actually cares about your needs

The equipment was excellent, and the technician that performed the installation was friendly and professional.

DuraPro Health truly cares about helping customers get quality equipment and supplies at a fair price. The team always goes the extra mile.

Great products with a great customer service and prompt shipping.

DuraPro Health has a very knowledgeable staff, great customer service and multiple new and refurbished equipment options.

Wish I had seen all these bad reviews before I committed to them. Spent thousands of dollars received a faulty machine, and its difficult to fix from my location and their warranty doesn't extend to my location. Have not been able to use equipment.

Awful customer service. I paid for shipping of a product and then got billed for it from UPS!! Brought it up multiple times with the sales representatives (revolving door of who worked there). They ignore or refuse to refund me the shipping. Even when I did order from them, my orders were either incorrect or late. Stay away from them!

I am a dentist and used dental planet durapro and they are by far the worst vendor I have come into contact with. They make it extremely difficult to cancel an order because they are adamant about making a sell and do not care anything about your best interest. I requested a cancellation and they had not even shipped the unit to me and they said they would charge me a $6000 restocking fee. Be very careful when dealing with these people. The rep I had was Dale. I had planned on finishing the rest of my build with them but after this experience I will never use them again and I will make sure to tell all of my colleagues about my experience.