Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Jose O.
Very good experience with you about my long and excellent service to clear answers about and so happy for you hearing me
Reply from Desert Financial Credit UnionApr 9, 2025
We appreciate your kind words and are thrilled to hear about your positive experience. Thanks for choosing Desert Financial, Jose!
Tracy
Friendly, expedient service
Reply from Desert Financial Credit UnionApr 9, 2025
Thanks for the 5-star review, Tracy!
Sherry
The representative was friendly, kind, knowledgeable and helped me make all my updates. It was a pleasure working with her. She treated me woth respect and as a human being, an individual who cared about taking care of me. She is a keeper for sure
Reply from Desert Financial Credit UnionApr 9, 2025
We are so happy to hear about your positive experience! It's wonderful to know that you felt respected and cared for during your visit. Thanks for leaving a positive review, Sherry!
KIMBERLY LYNN B.
Heather, really new what she was doing she helped me out a lot, and knew exactly what she was doing
Reply from Desert Financial Credit UnionApr 9, 2025
Thanks for taking the time to leave a positive review, Kimberly! We're so glad to hear that you had a positive experience with Heather.
joe
Update2025-09: answers from reps are now much more helpful, useful, faster. Although their online banking can be improved, they're headed in the a better direction. Thanks!! Old 2024-09: the trend seems to be slow quitting for some reps. I asked them to check my validation information. The rep then asked if I wanted him to check my validation information. I ask him to find a coop atm, but then he says I should look for coop atms on the coop site. Not very helpful..
Reply from Desert Financial Credit UnionJun 10, 2025
We appreciate you sharing this. We're sorry that the service experience did not meet your expectations when seeking validation information and ATM location assistance. We'll address this with our team to improve our support.
Myah H.
Love this bank! It’s such a good bank, great benefits, you get a referral of 100$ if you know somebody with the same bank! I’ve never had any issues
LoAnn P.
We opted for this credit union because it was close to our home and we just moved here from another state so the location was good for us. A year later, we discovered, everything here is ties to a fee. The last credit union we had in Washington State, would automatically transfer funds from savings to checking for us and was always willing to work with us when there's an issue. NOT this bank. They don't do that for you BUT if you want them to do that, their is a fee associated with that. Needless to say, we will be moving our accounts out.
Reply from Desert Financial Credit UnionJun 10, 2025
We appreciate you taking the time to share your experience. We regret to hear that our services didn't meet your expectations, especially regarding fees and fund transfers. We'll review your feedback to improve our services. We wish you the best in your future banking endeavors.
D W.
Do NOT open an account with this bank!!!!! Online banking does not work properly. Reps give incorrect information when called !! I opened an account and closed my two existing bank accounts consolidating my funds. I transferred a retirement account to DF creating an IRA. When attempting to sign in online, not remembering signin info, I attempted to obtain using their security. The info provided by the rep was not accepted. Twice I inquired on this and twice was given incorrect info. I was forced to withdraw IRA funds to pay mortgage/electric/and other bills only to find they charge a fee to get your own money!!!! It has been over a month and I am still not able to access online information. I'm thru with these inbiciles. I'm moving all my funds to a bank that works with customers instead of raping them. And there's no way in hades they will get the funds from the sale of two properties.
Reply from Desert Financial Credit UnionJun 10, 2025
We appreciate you sharing your experience. We regret that you encountered difficulties with online access and received incorrect information, leading to withdrawal fees. We're taking your comments seriously and will investigate these issues to improve our services.
