DeserveReviews of deserve.com

Reply from DeserveMar 23, 2022

Thank you, Ronak, for providing us with your invaluable feedback! We are sorry to hear that your experience has been less than stellar. You’ll be happy to know we have already addressed and resolved this issue for you that was submitted late December 2021. An email with an update on your account has already been sent. We are dedicated to providing the best customer service possible and want to address any issues. Please call us at 1-800-418-2362 or send us an email to [email protected], reference Trust Pilot if you need any other assistance.  We’d like to see how we can help and make sure you’re taken care of. ~ Best, The Deserve Team

Reply from DeserveFeb 9, 2022

Thank you, Nathaniel, for providing us with your invaluable feedback! We take the security of our customers' accounts and financial information seriously and have forwarded your feedback to our CTO. You will be happy to know that we are currently working on notable improvements to our mobile app's overall capability and functionality with new features. We are dedicated to providing the best customer service possible and addressing any issues. Please let us know if you have any other concerns or need any additional assistance by calling 1-800-418-2362 or emailing [email protected] and reference Trust Pilot. We would like to see how we can help and ensure you are taken care of. ~ Best Regards, The Deserve Team

Reply from DeserveJun 3, 2021

Thank you Mauro for being a Deserve customer and for your feedback! Sorry to hear that your experience has not been what it should be. Deserve strives for top notch customer service. Can you send us an email to [email protected] about the issues you're experiencing? We'd like to see how we can help and make sure you're taken care of. ~ Best, Team Deserve

Reply from DeserveApr 19, 2021

Thank you Tom for your feedback! We are sorry to hear there were issues with your card delivery. Can you send us an email to [email protected]? Just let us know you are following up with a request from Trust Pilot and we will be happy to look into your account. You are also welcome to submit any other questions you may have regarding your Deserve account. Best Regards, Team Deserve.

Reply from DeserveJun 11, 2020

Hi CB, We strive to make sure every customer is satisfied with their experience. Cardholders must pay off their balance every month to avoid interest fees. However, if you believe the charges were not correct, please contact us regarding your account, and we will be happy to answer your questions. Please call us at 1.800.418.2362 during our hours of operation between 7:00 AM and 4:00 PM PST Monday through Friday or between 7:00 AM and 12:00 PM PST on Saturdays. Thank you!

Reply from DeserveApr 27, 2020

Hi Yashavant, Thanks for your message and for being a Deserve customer! "Why the initial limit is $800?" is a good question. Deserve's goal is to help our customers establish credit with positive repayment behavior. Here are a few tips that we suggest to our customers: -Stay under your credit limit -Make your monthly payments on time and greater than the minimum payment or even paying off your statement balance in full. -Keep up on your other financial responsibilities. Our credit health is also based on activity beyond your Deserve card. -Please make sure to link your bank account on your dashboard to make yourself eligible for a review for a credit limit increase. Following these steps will trigger an upgrade in our system for a credit line increase after six months. We're always reviewing our customers for credit line increases and card upgrades. When you do become eligible for a credit limit increase, we will notify you by email with your new limit. Any questions? Please reach out to us at 1.800.418.2362 Monday - Friday between 7am - 4pm PST. We’re here to help. Thanks!