Great
Based on 348 reviews
Design Pickle4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses. Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis. Our mission is to change the world with creativity - and we welcome you to join us!Design Pickle offers clients:- Graphic Design- Custom Illustrations- Presentation Design- Motion Graphics- Video Editing- Canva file delivery- Figma file deliveryDesign Pickle was the first in the space to offer: - Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.
Design Pickle (designpickle.com) has 348 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
348 approved reviews, newest moderated first
Sarah Ainsley H.
Overcharged and underserved.
Reply from Design PickleMay 7, 2024
Hi Sarah - We're glad you were able to connect with our customer support leadership and confirm you were not over charged. Reach out should you need anything else at any time! Thank you!
Shane
Several years with Design Pickle, and it's not better. We have had a constant workflow for years (so not just one experience but in aggregate). The quality of the work hasn't improved in spite of repeated asks and notes. From sending along InDesign templates that get ignored to the poor formatting of returned documents, we use about 40-50% of what we get back and of that, we still have to often make modifications and changes to make it presentable. This is particularly distressing in that we have narrowed our asks nearly completely to a couple clients. We have been transitioning many of our higher impact requests to other resources with better results. The dashboard is nice, and the company talks about making improvements. We've yet to see the positive impact. In response to the company, perhaps I should be clear. I met with the company multiple times in my many years with the platform with requests for many of these things to be addressed. I do hope they do finally address these issues, but this is a review, and up until this time, they have not. It is disingenuous to suggest I have not replied to your company (I did, saying the same thing), spoken to the company (3 times in customer review sessions), or to suggest to people looking at Design Pickle that this is not an authentic experience. It very much is. If you ask for reviews, please be prepared for actual reviews and do not attempt to undercut them.
Reply from Design PickleMay 14, 2024
Thank you for your feedback. Our CS Leadership has reached out to you a few times to try and connect to improve your experience. We hope you'll take us up on your offer to connect soon.
Alistair E.
Best design service in the market! I can't recommend DP higher!
Reply from Design PickleMay 7, 2024
Thank you Alistair! We're so stoked to hear this awesome feedback! Cheers to more years of amazing design! :)
Ralph E.
The service offers notable benefits, but to fully leverage its capabilities, opting for the upgraded premium plans is necessary. Utilizing the basic plan can pose challenges, particularly with its 24-hour turnaround time. Even with efficient use of the basic plan, users may find themselves needing to plan design projects well in advance. This plan may not be suitable for those requiring fast turnarounds. On the other hand, the upgraded premium plans offer real-time editing features, which significantly enhance the service's functionality. Despite the limitations of the basic plan, the service remains commendable, allowing users to effectively manage their time and resources.
Reply from Design PickleMay 7, 2024
Thank you so much for this thorough and helpful review, Ralph! We are glad to hear how much value you're getting with your Premium Plan and agree it's definitely best for those seeking faster turnaround and real-time collaboration. If you have any suggestions or feedback, please don't hesitate to let us know: [email protected].
Heather B.
Responded right away and assured me she would get to the bottom of the challenges we were having. It's not always easy communicating with customer service via chat but this was definitely the exception!
Reply from Design PickleMay 7, 2024
Thank you so much for the great feedback, Heather! We are so pleased to hear your interaction with our service and support staff via chat was not only helpful but easier than the status quo! :) Please don't hesitate to let us know if you need support in the future!
Girls M.
Megan held my hand the entire time answering my question. Not only did she reach out to my team via Slack, she followed up and make sure I had what I needed. Thank you Megan -- as a new pickler I'm still working through the kinks.
Reply from Design PickleApr 24, 2024
Megan's the best! We're so glad you're getting what you need. Please don't hesitate to reach out for support, not just as a new pickle, but any time! :) Welcome to the Jar, Girls Mentorship Team!
Stephanie K.
As a new small business owner I was looking for affordable options to get a logo and business card designed. Design Pickle was the perfect solution and created something I loved with easy ways to provide feedback to get the job done in a timely manner. I will definitely be back for future projects.
Reply from Design PickleApr 24, 2024
That's great to hear, Stephanie! Congrats on your new business; we can't wait to support your growth and continued success! Please reach out any time.
Dave G.
Design pickle is incredible. Love using the platform, our designer is intuitive and we are able to get quick turnarounds.
Reply from Design PickleApr 24, 2024
Thanks, Dave! So great to hear about your awesome experience. We'll be sure to let your designer know as well. :)
