Excellent
Based on 451 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
digitaltrust.com (digitaltrust.com) has 451 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
451 approved reviews, newest moderated first
Denise
Chelsey Hugentobler answered all my questions, and I had many.
Reply from digitaltrust.comMar 23, 2026
Denise, we're so happy to hear Chelsey's was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Rocky
Amanda was very knowledgeable and helpful with my RMD questions and concerns.
Reply from digitaltrust.comMar 23, 2026
Thank you for your feedback on Amanda's support! We appreciate you, Rocky!
TR I.
Amanda was very knowledgeable and knew exactly how to handle both of my issues. She was very professional, cordial and efficient. I wish all of my customer service interactions were this good. Well done and keep up the great work!
Reply from digitaltrust.comMar 23, 2026
Thank you for your feedback on Amanda's support! We appreciate you, TR Irwin!
Tommy H.
Representative was knowledgeable, professional, polite and quick to respond with needed information.
Reply from digitaltrust.comMar 23, 2026
Tommy, we're glad to hear that our service team was able to assist you satisfactorily. If you need anything else, just give us a holler. Have a great day!
Steve Y.
Brittiany took time to help me understand the answers to my questions
Reply from digitaltrust.comMar 23, 2026
Steve, we're so happy to hear Brittiany's was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Sharron Hesla W.
I called to find out what I needed to do to close my account. After talking to the first person, I was a little confused and couldn't get an answer that was plain or covered all the questions I asked. When the call ended,, I still had a couple of questions so I called again. The second time I reached Krielow Chamberlain. I will keep his name in mind the next time I call because his explained everything about the process and told me exactly what I had to do. He also explained something I had to do that the first person did not. I hope I always get Krielow on the phone when I call.
Reply from digitaltrust.comMar 23, 2026
Sharron, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
George S.
James was super friendly and helpful with my requests to update the 2025 FMV of my account and to help me restore access to my account online. Definitely made things easier for me! Thanks!
Reply from digitaltrust.comMar 23, 2026
Thank you for your feedback on James's care! We appreciate you, George!
O. E.
Professional, courteous and timely response .
Reply from digitaltrust.comMar 23, 2026
We're glad to hear that our service team was able to assist you satisfactorily. If you need anything else, just give us a holler. Have a great day!
