Direct BrandReviews of direct-brand.com

Appliances & Electronics
Manchaug Mills, 9 Main Street #4A, Sutton, Massachusetts

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4.4

Great

Based on 309 reviews

Direct Brand4.4

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Direct Brand

Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!

Direct Brand (direct-brand.com) has 309 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: direct-brand.com
Website: direct-brand.com
Category: Appliances & Electronics
Location: Sutton, Massachusetts
Listed on Folks Told: 2026

Direct Brand reviews

309 approved reviews, newest moderated first

Ken B.
Oct 3, 2023
They did what they said they would do
They did what they said they would do, then did it. Just that simple.
Reply from Direct BrandOct 4, 2023
Thank you for your review Ken, happy to help !
JOE R.
Oct 3, 2023
Great service product fit perfect
Great service product fit perfect
Reply from Direct BrandOct 4, 2023
Thank you for your kind review Joe.
Dean M.
Oct 3, 2023
Fast delivery good inventory
Fast delivery good inventory
Reply from Direct BrandOct 3, 2023
Thank you for your review Dean. Please let us know if there is anything else we can help you with.
SHELTON O.
Oct 2, 2023
After looking back through my Emails
After looking back through my Emails, I did see the you sent me a tracking number. Even though the part is not at the front door as where it says it was delivered, that is not your company’s fault. I will file a claim with UPS.
Reply from Direct BrandOct 3, 2023
Thank you Shelton, we appreciate you taking the time to update your review. It means a lot to our team. If you need any information from us to claim from UPS then please let us know. We would be happy to help.
Mike M.
Sep 25, 2023
Unbelievable!!! Quick!!
Great product,quick shipping
Reply from Direct BrandOct 3, 2023
Thank you for your review Mike. Please let us know if there is anything else we can help you with.
Richard M.
Sep 11, 2023
Price and delivery everything went just…
Price and delivery everything went just fine
Reply from Direct BrandOct 3, 2023
Thank you for your kind review Richard. Please let us know if there is anything else we can help you with.
Agustin M.
Sep 11, 2023
Charg for a next day delivery and…
Charg for a next day delivery and arrive seven days after. Request for refund no answer.
Reply from Direct BrandOct 3, 2023
Please can you contact [email protected] with your order number. We would like to resolve this for you.
Monika
Sep 9, 2023
Quality products
Quality products! Good timing on shipping with fair pricing
Reply from Direct BrandOct 3, 2023
Thank you for your kind review Monika. Please let us know if there is anything else we can help you with.

Direct BrandReviews of direct-brand.com

Rating breakdown

What customers rate

About Direct Brand

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Direct BrandReviews of direct-brand.com

Rating breakdown

What customers rate

Direct Brand reviews

They did what they said they would do

Great service product fit perfect

Fast delivery good inventory

After looking back through my Emails

Unbelievable!!! Quick!!

Price and delivery everything went just…

Charg for a next day delivery and…

Quality products

About Direct Brand

More in Appliances & Electronics, Massachusetts

Owl Labs

HOBO Data Loggers & InTemp Monitoring Solutions

Yale Appliance

Zoom Telephonics

Direct Brand reviews

They did what they said they would do

Great service product fit perfect

Fast delivery good inventory

After looking back through my Emails

Unbelievable!!! Quick!!

Price and delivery everything went just…

Charg for a next day delivery and…

Quality products