Reply from DiscountMags.comFeb 29, 2024
Hello Tom,
Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order. It looks like the estimated delivery dates for your first issue are between 03/03/2024 and 03/31/2024. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. This information can also be found in your Order Confirmation email, which is always sent to the email used to place the order, immediately upon ordering. I have gone ahead and re-sent it, be sure to check your spam/junk folder as we have no control over your email filters. If there is anything else we can do for you, or if you need more information, please let us know.
At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181.
Have a wonderful day,
Quinn
