David M.
Felt as if tech wasn’t fully prepared…
Felt as if tech wasn’t fully prepared for the installation and didn’t install my StarLink receiver high enough to avoid the large oak tree in my yard. I had to correct him on North from my own home and just didn’t think he was up to the task at hand. The system, to date, has not fully populated reception map
Reply from DishNinjasOct 14, 2026
Hi David, thank you for your honest feedback, and we're sorry the installation didn't meet your expectations. A clear view of the sky is essential for strong Starlink performance, and we want to make sure your dish is placed above the oak tree's obstruction. We'd like to send a technician back to check the placement and reposition the dish if needed, at no extra cost. Please reply or call us with your reference number, and we'll schedule this as a priority. — The DishNinjas Team