DNA Diagnostics CenterReviews of dnacenter.com

I am very upset with how this is going so far. I called to set up a NIPP test about a week ago. The guy told me the fee would be $1600 and I could put $599 down and pay the rest off, so that's what I did (that is ALL he told me by the way). I went to my appointment with the alleged father earlier this week to collect our samples. A couple of days later I receive an email telling me to set up payment so my results can be released "in timely manner" and gave me a number to call. I was somewhat confused but figured it was just to set up a monthly payment schedule for the balance on the account. I call the number and after fighting with the stupid automated message system (because I don't have a pin which it says I need but was never emailed one like it says I should have) I talk to this girl who tells me I owe $1100 before my results will be released to me. I was upset with this brand new information that was NOT given to me in the beginning. I would think that would be something the guy should have informed me about when I set up the case. But the girl told me there's three different payment options and they had just automatically put me on the second one, and that she couldn't change it because they had already started testing. I had been given ZERO information about this. I REALLY think that is something I should have been given full options about instead of just hoodwinking me and just putting me on a plan I knew nothing about. So I called back after a while and spoke to a guy about how upset I was with this new information. He put me on hold to "investigate" this and when he came back he told me he could change my payment plan but it would require me to pay an extra $300 PLUS the first $300 monthly payment right then. I told him I could not do that. I asked why they did it that way where you can't get your results without paying everything off and wasn't given an answer. If I had known that I probably would have thought again about even doing this. So now I'm just really upset because I'm in this tough situation, a very confusing time and I feel like I've been scammed into something that might not even give me accurate or conclusive results. Is all of this going to be a gigantic waste of money, not to mention dashing my hopes of peace of mind? I truly hope my fears are not true and that I will get a response from DDC whom I feel has really failed communicating with me. I feel like I deserve some kind of compensation. Case #3453530

I Paid $1300 went in at 8am on a Wednesday, the next day the center I went to called me back and the lady said she "forgot" to take our pictures, not to mention my arm STILL has a huge nasty bruise along with a bump! Very painful. I was told by the representative at DDC that my results would be in by Tuesday of the next week by 6 pm EST. It's now Tuesday and I just received a call from DDC saying they need 3 MORE days to "process" the labs! This is completely unacceptable, I work in the prenatal industry and many clients ask me about this sort of testing and where to go.I will definitely not recommend DDC. What a scam! Case# mf6223

Horrible! They are quick to take your payment but when it comes to receiving your results they give you a run around. I paid for expedited results and it’s been over a week. They make the process even more stressful.

I went to my local DDC partner (SG) and submitted my samples for the prenatal DNA paternity test. I was told I can do it as early as 8 weeks so I went ahead with the lab. However one week later, I was told I have to resubmit my sample again due to insufficient free floating fetal cells. I paid the extra and went for a 2nd recollection (end of my 9th week) of my blood sample. Another one week passed, I was told once again there is not enough sample in my blood. I was given the option to cancel the test and get a refund. So I did so as I am left with little faith with the lab and decided to use an Australian lab instead who only allows test after 10 weeks. I have wasted previous decision making time with ddc. Little did I know, the refund amount was less than 40 % of what I paid for. I paid a hefty amount for no results. The refund policy and amount was not clearly communicated to me by my local facilitator and left me very disappointed with DDC.

I have not given birth yet but I think I trust the result. I do wish DDC was better at answering questions by mail, but they don't answer at all... I could use an answer to my questions. especially when the you pay so Much money for the test. their customer service could well be much better. but I got my answer quickly despite having another blood test as there was not enough fetal DNA in the first blood test. the result matches well with what I was already thinking.

My experience with DDC was EXCELLENT. I took the NIPP test when I was 13 wks pregnant. The test excluded the least likely guy in my situation. After I gave birth my boyfriend and I decided to have a dna test for inclusion. We went to a local lab for this test. I am happy to say the test came back a few days ago and my boyfriend IS THE FATHER! THE NIPP TEST WAS CORRECT! Don't let some negative review ruin your pregnancy or birth of your child. TRUST THE NIPP TEST! Results will be the same after birth!

I hope that the testing is accurate, but after a completely, utterly awful customer service, my faith in this company is totally shot. We set up an account with a sales person to arrange a sibling test for two adults living in separate states. Once the account was set up, that sales person disappeared, never answered her phone or returned a message after many attempts. Going through the 800 number many times, the shortest wait/on-hold time was 12 minutes, the longest was 40 minutes (which might have been longer, but I had to give up and attend a work meeting rather than waiting longer). The person who set up the mailing of the kits had a very hard time communicating, and could not answer the most basic of questions ("How will you be sending the kits, so I know whether to give you a PO Box or a street address?" took a 5-min hold for him to get the answer). Our interaction was so shaky that I had little confidence that the addresses and credit card info had been entered properly. They hadn't been. The credit card was charged that day. One kit arrived a week later. After 10 days, I went through a 22-minute hold to verify that the address for the other kit was correct in their files. It was. They said they'd send a second kit that day. Another week, still no kit. Another 20+ minute hold to find out that the first kit had been returned undeliverable, as the spelling of the address on the envelope had been badly butchered, even though they seemed to have it right in their computer system. Who knows if the replacement kit had been sent, as it never arrived. After three weeks, one kit arrived. Directions in the kits received by both parties didn't match the contents of the kit. When I received an e-mail saying that the results had been posted, it said that I should use the password given to me when the order was entered, though I had never been given one. At the time of order entry, the guy told me that I'd get a password in the email later. Another 20+ minute hold to get a password. Only to find that it didn't work. Another 12 minute hold to find out that the e-mail link to the results site which they'd embedded in their email directed me to the wrong site. More time to get that straightened out. With this level of fundamental incompetence and disregard for customers, I really don't feel that I can trust the results. We intend to do another test with another company, just to see if the results match. I see on the DNA Diagnostic Center website that ALL of the posted reviews have 5 stars. Really? Did none of these people ever try to use their phone system, their e-mail inquiry page or leave a message? Did none of these people speak with the same customer service rep I spoke with? Did no client think the service they experienced was any less than 5-stars? Why do the results on this site span the range of 1 - 5 stars, but on the DDC site, it is all 5 stars only? As a paid customer, there is no apparent way for me to put a review on their page. Where are all these reviews coming from? I strongly urge you to steer away, and find a reputable company to do business with.

I was talking to someone on the phone to help get me set up and scheduled for lab. She had to transfer my call and put me on hold for about 40 mins only to find out no one was going to answer. I dialed back in and got a VM saying their office is already closed. Surely they had no problem taking my money.