Reply from DocBrightMay 20, 2021
Update: 5/22/2021 - Hi Jerrod, we saw you updated you review that you did not get your refund, so I just wanted to reply and let you know that the refund was processed on 5/20/2021 as promised. Refunds can take up to 5-7 business days to appear on your account as bank processing times can vary. Rest assured, the refund is on its way. We stand behind out experience 100% and will always refund the full amount to DocBright users who were not fully satisfied with their experience, no questions asked. Thanks for giving us the chance to provide you top-quality care and service, and if there is anything at all that we can do to further help, don't hesitate to let us know.
Update: 5/20/2021 - Jerrod, it was great speaking with you on the phone. We wanted to update this response and thank you for the honest and helpful feedback. We are so glad that you were happy with the refund we provided you, and look forward to being able to treat you through DocBright in the future. :)
Hi Jerrod! Thanks for connecting with us on TrustPilot. Rest assured, I am here to help. At DocBright we have a 100% satisfaction guarantee because we agree, your money should never go to waste. If you were not satisfied with your care, or if we were not able to get you the care you expected, please don't hesitate to email me at [email protected] and I will process a refund for you right away. Our top-priority is getting you the care you need, so once we get that refund processed, I am happy to help in any way that I can. I look forward to your email. -DocBright Care Team
