Natalie R.
Beware of the return policy
Beware of the return policy. It does not state that your return will cost you over a hundred dollars. This all feels very deliberate because they know you will not want to return your product if you have to pay that much for shipping. I will never order from this company again. It also took 2 months to receive my item. The shipping label was created but the product didn’t actually ship for nearly 2 weeks. They kept telling me it shipped but it had not. The product itself was fine. I will give it that. Not the highest of quality but was relatively the same as the image. It was overpriced for what it was.
Reply from DocosOct 28, 2025
Thank you for sharing your feedback. We sincerely apologize for the delays and confusion you experienced with your order. We understand how frustrating it must have been to wait longer than expected and to encounter unclear information about shipping and returns. We also appreciate your comments regarding the product quality. Your feedback helps us improve both our product descriptions and our shipping process to ensure a smoother experience for our customers. We are glad to hear that, despite the delays, you found the product acceptable. Please know that we take your concerns seriously and will work to make our shipping timelines, return policy, and overall service clearer and more transparent in the future. Thank you again for your feedback. We hope to have the opportunity to serve you better in the future. Sincerely, Hazelle Customer Service Team