DocosReviews of docos.us

Reply from DocosJul 18, 2026

Hi, Thank you so much for taking the time to share your honest feedback with us. We truly appreciate your understanding and are very happy to hear that your two lamps have become a lovely addition to your home. We also appreciate your thoughtful comments regarding the product experience and your kind words about our customer service team. At Docos, we always want our customers to feel heard and supported. While we are continuously working to improve our products and quality standards, we believe that providing attentive and responsive service is just as important when helping customers create a home they love. Thank you again for your trust, patience, and for giving us the opportunity to assist you. We truly hope you continue to enjoy your lamps, and we would be happy to help you again with any future lighting projects. Warm regards, Hazelle The Docos Team

Reply from DocosJul 11, 2026

Hi there, Thank you so much for taking the time to leave such an honest and thoughtful review. I am so incredibly sorry that both the original chandelier shade and the replacement arrived broken. I know how disappointing it is to look forward to a beautiful new light fixture for your home, only to have it arrive damaged twice. It is completely understandable that the fixture was a letdown, and I have already passed your feedback regarding its construction along to our production team so we can review the design and packaging moving forward. I truly appreciate your kind words about your experience working with me. While I am heartbroken that the chandelier didn't work out for your space, I am glad we could at least make the resolution process smooth for you by arranging the partial refund and skipping the massive hassle of repacking everything for international shipping. Your kindness and patience throughout the entire process meant the world to me. Thank you again for your valuable feedback and support. I wish you the absolute best with the rest of your home styling, and I would love the chance to help you find the perfect fixture in the future. Have a wonderful rest of your day! Warmly, Hazelle Customer Service Specialist

Reply from DocosJun 10, 2026

Hi, Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you have been satisfied with our response time and support throughout the resolution process. Your feedback means a lot to our team and motivates us to continue providing the best possible service to our customers. We will keep working hard to ensure every customer receives prompt assistance and a positive experience. Thank you again for your support and trust in Docos. Warm regards, Hazelle Docos Support Team

Reply from DocosApr 15, 2025

Thank you for your recent purchase! We’re so glad to hear that the light was the perfect choice for replacing the fixture over your cooktop. It’s great to know that it helps reduce heat, making your cooking space more comfortable. We also appreciate you sharing your experience with installation. While we understand that shortening the cables can be tricky, we’re happy to hear that everything worked out well in the end. If you ever need any further assistance or have questions about the setup, please don’t hesitate to reach out. We’re here to help!

Reply from DocosDec 26, 2023

Thank you for your fantastic feedback! We're thrilled to hear that you've found the light provided by Docos to be not only great in quality but also at an even better price. Offering value to our customers is always a top priority for us. We're glad to know that the assembly process was straightforward and that you found it easy to connect to your house wiring. Our aim is to make the installation as user-friendly as possible, and it's wonderful to hear that anyone could assemble it. If you ever have more lighting needs or any questions in the future, please feel free to reach out. We're here to provide you with top-notch lighting solutions and exceptional service. Warm regards, Selina Docolight Team