Dodo PaymentsReviews of dodopayments.com

Reply from Dodo PaymentsJan 31, 2026

Hi, Thank you for sharing your experience. We’re glad to hear Dodo Payments stood out during your evaluation and that the personalised approach and startup-focused support made a difference. Great to know Sentra helped simplify product deployment and reduce manual setup. We appreciate the recommendation, and if you ever need any help as you move forward, we’re here. Team Dodo Payments

Reply from Dodo PaymentsJan 31, 2026

Hi, Thank you for the feedback. Glad to hear the setup felt easy and that the transaction costs worked well for you. If you ever need any help, we’re here. Team Dodo Payments

Reply from Dodo PaymentsFeb 4, 2026

Hi Abdul, We understand this experience was frustrating, but several statements in this review are factually incorrect. We want to clarify the several inaccuracies in this review. 1. Firstly, no transactions were processed on this account. As a result, no customer funds were collected, held, or “taken,” and no payouts were ever generated or withheld. Claims suggesting otherwise are inaccurate. 2. Initial communication during onboarding is not confirmation of approval. All accounts remain subject to final review once full business details, website content, and payout information are assessed. In this case, the information initially provided during onboarding did not match what was later identified on the website and in the business model, which triggered further review in line with our Merchant Acceptance Policy. 3. During that later review, the business was identified as a marketplace-style model. This identification was due to your explicit advertisement as a marketplace on your website, which is not supported under Dodo Payments’ Merchant of Record framework. 4. Finally, as explained to you in our previous communications, Dodo Payments does not support merchants operating from or requiring payouts to Pakistan, which is a restricted jurisdiction under our compliance obligations. When a product verification fails, account access is restricted while the appeal or review is assessed. This is standard procedure and not punitive. We appreciate merchants being transparent during onboarding, as misalignment between stated information and actual business activity inevitably leads to outcomes like this. Dodo Payments supports legitimate digital businesses that align with our policies and jurisdictional requirements. When a business does not meet those requirements, we are legally unable to proceed, regardless of earlier exploratory discussions. Regards, Team Dodo Payments.

Reply from Dodo PaymentsFeb 1, 2026

Hi, Thank you for sharing your experience. We’re glad to hear that working with Dodo Payments over the past year has exceeded your expectations. Really appreciate the kind words, and if you ever need any help, we’re here. Team Dodo Payments

Reply from Dodo PaymentsFeb 6, 2026

Hi, This review is misleading and deliberately obscures serious compliance violations. This account was terminated after a compliance determination confirmed transaction laundering and the processing of payments for IPTV-related services. These activities are strictly prohibited and constitute a material breach of our agreement. The determination was based on authoritative compliance intelligence and independently verified through internal review. IPTV activity and transaction laundering trigger immediate enforcement. The account was restricted, and payouts were paused as required under card network and regulatory obligations. Dodo Payments does not permit its platform to be used for IPTV or to disguise prohibited activity. When such violations are identified, we are legally unable to proceed. Regards, Team Dodo Payments

Reply from Dodo PaymentsJan 30, 2026

Hi, Thank you for sharing your concern. Our team has already explained this to you, but to clarify here as well: payment success rates in India can vary due to underlying regulatory and banking constraints. For card subscriptions, transactions above INR 15,000 often require customers to manually approve each charge, which can lead to failures. Additionally, UPI Autopay involves multiple authorisation steps and is known to have higher drop-off rates during setup and execution. Because of these factors, India's payment success rates may not always match global averages. That said, they are still significantly better than what most merchants typically see with individual payment setups. If you’d like us to look into specific failed transactions, feel free to reach out, and we’ll be happy to help. Team Dodo Payments

Reply from Dodo PaymentsJan 28, 2026

Hi, Thank you for sharing such a detailed experience. We’re really glad to hear Dodo Payments worked well for you, especially as a non-technical founder, and helped you get subscriptions up and running quickly. It’s great to know that onboarding, dashboard, UPI Autopay, multi-currency payments, and tax handling all made things easier for your business. We also appreciate the shoutout to our community and feature requests. Feedback like yours helps us improve faster. Thanks a lot for the recommendation. If you ever need any help as you keep growing, we’re here. Team Dodo Payments

Reply from Dodo PaymentsJan 29, 2026

Hi, Thank you for the honest feedback. We’re glad to hear your overall experience has been good. We hear you on the documentation and are actively working on improving it to make things clearer and easier. If there’s anything specific you’d like to see improved, feel free to let us know. We’re here to help. Team Dodo Payments