Reply from Dodo PaymentsSep 30, 2026
Hello,
We take these concerns seriously and want to clarify the facts.
Our compliance review found clear evidence that the account was being used to offer IPTV-related services. The product created through the account was also for IPTV-related services. IPTV is a prohibited business category under Dodo Payments’ Merchant Acceptance Policy.
Additionally, the account did not have a valid Return URL configured, which is a required part of the payment setup and further contributed to our compliance concerns.
As a regulated Merchant of Record, Dodo Payments must enforce its published policies consistently. We cannot permit prohibited activities or make exceptions when relevant business activities have not been disclosed during onboarding.
The 120-day reserve period exists to cover potential chargebacks, disputes, refunds, and other customer-related liabilities. The completion of this period does not create an obligation to release funds from an account that Dodo Payments has terminated for a policy violation. The reserve period and account termination are separate matters governed by our Terms of Service, which were accepted during onboarding.
Following our compliance review, we terminated the account in accordance with those terms. We have reviewed this matter multiple times and reached the same conclusion each time.
Our decision is final. We will not reopen the account, reverse the termination, reconsider the compliance decision, or release funds outside the terms applicable to the terminated account.
This decision was not arbitrary. It was based on the documented activity associated with the account, the product created, the absence of a Return URL, our Merchant Acceptance Policy, our Terms of Service, and our compliance obligations. We apply these requirements consistently across our merchant base.
We understand that you may disagree with the outcome; however, there is no further action available from our side regarding this matter.
Team Dodo Payments
