Great
Based on 766 reviews
Dollamur4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Fort Worth, Texas and established in 1996, Dollamur Sport Surfaces is the leading global manufacturer and distributor of high-performance competitive sports flooring for wrestling, martial arts, MMA, gymnastics, cheerleading, fitness, and other sport activities. Innovative, proprietary products and a commitment to technological advancements in production have enabled Dollamur to set new industry standards for the sport mat industry. Dollamur mats are the preferred choice in hundreds of top-level sports competitions, including championships and tournaments each year throughout the United States, Canada, Europe, Africa, South America, and Asia. Dollamur is the official mat of USA Wrestling, FloSports, USA Judo, USATKD and is an official provider for United World Wrestling (UWW)
Dollamur (dollamur.com) has 766 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 46 reviews with 1 star · Clear filters
Warrior Combat and Fitness A.
No plan on how to place the mats we got, no logo on the mat as I requested. Apparently my order was switched for no apparent reason. No willingness to work any of the issues out.. the product is good, the customer service is horrible.
Reply from DollamurSep 6, 2019
Thanks for the feedback! We'd love to help you work out the issue if you could reach out to our Martial Arts sales team at 800-662-4616. Sorry for any inconvenience!
Steve
Raisng the quote by $3,000 two weeks before I finalize the order, after months of working together for the layout. Also, having to modify the original designs, otherwise they wanted to charge me even more. Great mats, but terrible customer service with having to wait over a week at times for a response, and their not willingness to honor the quote I received. I even got the VP involved and showed him the months of emails, but he stood behind the price increase. But they are the ONLY company with the velcro design..... The reply of "old quote" doesn't apply here. The quote was in the beginning of January and the order was placed the 2nd week of February. I reduced my 6 mats of 21x21 down to 18x18 to make it only 3 mats wide (6' wide each). The original quote was asked for in July for me to place the order by December and it was around $13,000. After being in contact with Dollamur almost weekly, and they knew the artwork plans and knew my struggle to get sponsors. In December we decided to do a strong push in January and to shrink the mat size to take down the price. In January the new quote was at $9,800, then placing the order in February they sprung an "artwork fee" on me, when they KNEW about the layouts and logos for months. They said "honor old quotes" but it was 6 weeks old and they knew the order date was 6 weeks from the quote date.
Reply from DollamurApr 11, 2019
At Dollamur, we do everything within our power to be consistent. Thank you for your feedback and we will try harder moving forward to honor old quotes. We are glad you've stuck with Dollamur's FLEXI-Connect system through this inconsistency and hope you do enjoy the mats.
JungHo P.
I have problem to get refund. Please call me 469-642-6000
Reply from DollamurFeb 8, 2019
I have shared your information with Customer Service and they will contact you. You can also call us at anytime at 800-520-7647
Lokahi Danzan R.
After ordering my very expensive martial arts mats my sales consultant (Shozo Feduka) gave me an estimated date for delivery of March 30th. This did not happen. A month after ordering I received a phone call for delivery on April 10th. So I hired help for unloading the mats and enrolled people for my grand opening event for the 11th. Not only did the mats not show, the shipment was lost for a week. Needless to say, I had to refund all my students and lost a large amount of money because of dealing with dollamur. Do not buy from them. Go with Fuji or ezflex mats instead.
Tony T.
not happy with the customer service. The product was set to be delivered in November and I was never given a date. I had to call in order to find out the delivery would again be delayed another month. Will not work with Dollamur again Actually your employee did not reach out to me to inform me of this. I had to email and call in order to get an answer. Again the second time the mats were set to arrive NO ONE knew a date. I was simply told that they would arrive sometime in December.
Reply from DollamurJan 18, 2018
Mr. Trammell, We apologize for your experience. Unfortunately, when your Swain mats arrived at our facility from the supplier, they were contaminated. When the material supplier BASF informed us of the problem, we immediately removed all mats on the shelf or in transit. The delay was inconvenient but necessary as we needed to make sure the mats we shipped to you were safe. One of our representatives reached out to you on November 2nd to inform you of the delay. If you would like to read more about the material problem, please check out the link below. http://www.foxbusiness.com/features/2017/10/11/basf-recalls-product-after-finding-high-levels-toxic-compound.html
CHAD S.
To expensive for a made in China product
Reply from DollamurJul 28, 2017
Our customer is referring to Puzzle Mats which are imported, not to be confused with our closed-cell foam mats which are made in the USA. At Dollamur, we make every effort to source the highest quality products and our Puzzle Mats are thicker than the standard mats on the market.
Ivan H.
I purchased about 30 mats and wall mats, which i assume is not much, but to say the list a purchase after all. I love the product, way better than the zenith mats we have. Sadly my experience with the sales rep was disappointing from beginning to end. One of the mats came damaged and the rep "promised", to take care of it, never did. Rep promised to keep me up to date with my delivery of wall mats, i had to chase him and call to see what was going on. It took forever for me to get them, and since he didn't explain the process it took to make them mats, i just kept wondering. The rep does not represent the product you sell, its sad because it makes me very reluctant to buy from Dollamur again, even though i fully believe in the product. Great news is that he can get better, and your product already is amazing. hope this helps
CRob
Got the run around for almost two weeks. Kept telling us it was sent and they never shipped it. Never got it.
Reply from DollamurFeb 13, 2017
Thank you for your response. We apologize about your product not making it to you. We strive to be a 5 star company and would like to make this right. Please contact us so we can look further into the situation and get your mat to you. You may contact us from this link: https://www.dollamur.com/contacts/ or call us at 800-520-7647.
