DollamurReviews of dollamur.com

The initial issue was my fault because I ordered the wrong mats. But the response time of customer service has been a joke. Still waiting to purchase the correct mats 3 weeks later.

I purchased a mat from Dollamur and was charged on 11/18. On 11/21 I contacted customer support because FedEx tracking was in status “label issued” for 3 days. Customer support told me there was something wrong and they got back to me saying they would ship me another item on Friday 11/22, with guaranteed delivery by the following Friday 11/29. On Monday, after a few phone calls and emails saying they were “trying to find” the item, they finally shipped it. On the next day 11/26 FedEx tracking states that the bar code on the label is unreadable and they needed to reissue a label. They seem to be trying to resolve the problem, and have been responsive, but in a very reactive mode where I need to be constantly involved. There’s obviously a problem with their shipping process. So far the experience as a customer has been frustrating. As I write this review they just got back to me saying they were on the phone with FedEx and a new label has been issued and the package is on its way without further delays. I hope so!

The item did arrive quick but the wrong item was shipped. I had ordered a ortho matt 6'x9'x1" and received a 3'x6'x1" but the pacing slip did say the correct size. Also, I order it site unseen and was surprised what the item was vs the description. I am working with the team to get the right size and correct the situation.

I had a problem with my order. I called 3 times over two days but was never able to talk to a human, only automated voice systems. I left two voicemails on your automated system and never heard anything back. I since given up. I could’ve purchased mats from several different companies but I wanted to support my local business Dollamur. It’s unfortunate. Apparently I made a bad choice.

Service was quick and prompt. Dollamur is a great company to buy from.

We ordered over 90 brand new mats and pole wraps for our new school. The mats arrived on 3 pallets, one of which was MAJORLY damaged. The driver could barely get it off the truck, for a while he didn’t even want to deliver that pallet because if it got more damaged during his delivery, it would be his fault. The Pallet was barely wrapped up, the mats were beyond filthy and took hours for us to clean, leaving the rags totally black. There were visible boot prints and even tire marks on the mats, a few of them had holes in them. Dollamur was good with shipping out replacements of the really damaged mats, but it still was frustrating that we had to seriously clean every single mat in that pallet and find a way to cut up and dispose of all the damaged mats. It took up hours of our time and a lot of mat cleaning supplies. When the small pallet of replacement mats arrived, they were again not wrapped well and, I am not even kidding, inside the wrapped up mats was a crushed energy drink can, which left some of the liquid on one of the mats. The mats were again pretty filthy. The mats themselves are great, but the shipping company they use is awful, which unfortunately would make me never want to order from them again. It was over $1,000 to ship the mats and it was upsetting to spend that kind of money and go through that kind of hassle.

Ordering my mats took some time on getting returned calls to place order. Once I talked to them it was fine. My biggest issue was the delivery. I received to large packages. The first one the cardboard skid was halfway missing and the boxes was destroyed as if it fell off the back of the truck. The second package was NO BETTER. The bands holding the box where broke. The box fell apart and landed on its side Either package had any covering on the mats (example NO plastic or anything.) Mats in a bad cardboard box. My mats where completely exposed to the elements of outside and inside of a tractor trailer with a black gritty substance on them. Now to the unboxing (which was already done during transportation!) Once taking out of what was left of the two boxes I received two floor mats and three wall mats. I really do like the flex mats. My only issue is the Velcro taping together seems to be a small divot that likes to gather lint and miscellaneous dust (it appears that I will have issues going forward with them connecting together with the edges curling up). My wall mats look as if somebody cut them with a hacksaw both sides are very rough. Not sure if this is how they were supposed to be. I imagined that they would have some kind of seal or wrap so it did not look like foam peeling off the sides. It definitely looks like somebody cut them with a saw. I wish I could post pictures to let everyone see. To sum up my review the rolling on the mat has been excellent. Delivery package for the amount of money that you pay for these is poor no better way to explain. Quality of the wall mats disappointing.

After just 1 month of use some of the Velcro is pulling away and the vinyl is pulling off the padding. This is with moderate use during a pandemic.