Great
Based on 202 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
202 approved reviews, newest moderated first
Enid M.
I will never use your company. more than 5 thousand dollars and the worst service. They are extortionate in price and service. and to top it does not have people who speak fluent Spanish explain everything well. I do not recommend this company. Use small companies are best in services and prices.
jessica B.
I just received my pod after a year of storage. I was thrilled to find the contents in perfect condition - it looked as if I had left it yesterday. When trying to schedule delivery, our schedule kept changing and I must have changed the location and delivery date three times. Each time there was someone with customer service who said "how can we make this work" instead of "you can't do that" or "that is really difficult." What a relief!! I never write reviews but was so happy with my experience that I had to reach out. I felt like this was a small neighborhood business who cared about it's customers -- but with the infrastructure and resources of a national business. I would use them again in a heartbeat!
Heidi
I have used Door to Door since 2004 for 5 complex cross country moves. The last move was from an island off Boston's South Shore. The Home Owners Association was anxious about the possibility of the containers being left for a long period of time. The local Door to Door office not only provided the links to their documentation to share with the HOA, but managed to schedule the pickup 2 days early on the weekend. this was above and beyond as the pickup was located in a remote area that typically did not have weekend pickups. I felt better because my stuff was safely off the island and the HOA felt better because the containers were gone before they expected them to be. Hooray!!
Dennis
From the first call/quote to the end of the delivery it was so convenient. Tell them how much stuff you have by the number of rooms and they suggest the size of container you need and a time frame when it will be delivered. They drop off a secure container, you fill it up, and they pick it up and drop it off at your final destination. The only suggestion I have for the company would be an online tracking system for the customer. I moved from the lower 48 to Alaska and was told the cargo ship with my container was to arrive in Alaska the day after I got to Alaska. But not given a drop-off date. Had to wait 4-5 days for a phone call from a trucking company to schedule a drop-off time. Other than that the process was a lot easier than driving a trailer over a 3 day trip.
Steven
Firstly, their drivers are on time, they work with you on the placement of the pod to fill it. They take time to show you how to open and secure the pod. Then answer any additional questions you may have. Great bunch!!
Ruby
Set up pick up, storage, and delivery without a hitch. Very easy to communicate with and all went smoothly!
Melissa
The customer service and price were way better than similar companies. The person was my agent for the entire prices, so it was more personalized. The only reason I rated 4 instead of 5 stars, is because my agent went on vacation during they pickup process and never called me back. Also, they did not honor a coupon that I found on-line... The delivery guy was amazing! Great guy & did a great job.
Maria G. (Glendora, C.
From A to Z this company provided excellent service and professional customer service. The size of their pods were conducive to our needs. Very fair and competitive prices. I would recommend them to anyone.