Door to Door Storage Inc.Reviews of doortodoor.com

I would say that 75% of my experience with Door to Door was great except for the rather large detail that they are not open on the weekends - they would not deliver my storage boxes on the Saturday (or Sunday) that I scheduled for moving. What kind of company are they? A moving and storage company. When do people generally move? WEEKENDS. So I would not only have to impose on a friend to ask he or she to help me move BUT I would have to ask them to take a day off of work to help me move? AND I have to take a day off of work? Ridiculous. I had to move both of my boxes in by myself. On top of all of that, I only had two hours to do so. I had someone recently ask about Door to Door and I had to tell them the truth. If you don't work on weekends, how do you expect people to move themselves in?

From the beginning when my container was delivered through the seven long years of storing my things and even with the company moving locations from Northridge to Pacoima. There was always a friendly voice to discuss billing. Then finally they delivered to my new location in Phoenix. With just one broken item which they covered due to the fact that I had insurance on my storage thru the long term storage. Door to Door will always be the first number to call in future moves..

Found this an easy process, there was great communication along the way and they readily answered my questions.

Perfect service from start to finish! Really! No kidding! And, these folks were the least expensive around by a substantial amount. I moved from Mountain View, California to southeastern Pennsylvania. At every point, the service was on time, the communications were responsive and the people were always polite and professional. I have never written a review like this. I was very skeptical of the industry based on a previous move, but Door to Door far exceeded my expectations. Thank you for showing how it should be done! A+++

This dishonest company will try to rip you off in any way possible. We had a 2-part order, which included an initial move-out that went to storage, plus a second order that was to be moved straight to the destination. The second order, since it was a move, was not to be charged storage or pick-up costs (around $600). However, because of an employee's mistake, it did get put as a storage order and incurred those charges. This company is EXTREMELY bad in communicating bills and invoices, so we only saw this charge after everything went through. When I called to dispute it, they were going to "look into it and call me back". I never was called back. My initial agent, Chelsea, went on maternity leave. I called back repeatedly, talking with different agents each time - Sarina and Alli, to name a few, and got the same response each time -- look into it and call back. Now, it's been almost three months of this. They know they are in the wrong when they won't call back after promising to! Other bad: -We found 2 or 3 other charges that were erroneous. When I called them on those charges, they did (eventually) refund them. Their billing department really enjoys putting random charges on your account!!! -Out of the 8 delivery/pick up times we scheduled, we were called on 6 of them to RESCHEDULE. Anyone that is moving knows that timing is really important, and to have to reschedule almost every appointment was extremely unprofessional and unacceptable! The good: Nice customer service at the beginning -- they really try to suck you in. Beware of this! The price was really comparable to PODS -- I really wish we would have gone with them! We would've avoided this complete NIGHTMARE!!! The only positive I can find forklift drivers were impressive and did a good job getting our units lined up on the driveway.

It has taken me this long to review due to the extreme amount of damage done to my belongings in storage making angry when writing reviews. I retrieved my belongings on 6/24/16. First there was some sort of rodent that got into my box that left droppings everywhere and chewed and destroyed many of my things. It was given access to many of my storage containers due to the damage done to them in storage described below. The plastic storage boxes inside and some of the loose objects were also heavily damaged, it appeared from being moved/up and down frequently over the course of a year, although I guess its possible all the physical damage was done during the transportation. These same boxes showed no sign of wear in the year of storage before being given to Door to Door. The box got from point A to point B, but I would not recommend Door to Door to anyone.

I needed to adjust my delivery date for my containers due to my closing date of the house being pushed back. They were not helpful at all in assisting me with that and wanted to continue to tack on fees. Every other company I was working wig did not have any issues in rescheduling.

Awesome team that gave awesome service