Drake SoftwareReviews of drakesoftware.com

Reply from Drake SoftwareMay 12, 2026

Thank you for sharing your feedback with us, Gayle. We’re sorry to hear that your recent experiences have felt less personal and that you encountered interactions that came across as rude. After many years with Drake, you deserve support that feels respectful, helpful, and consistent every time you reach out. We appreciate you taking the time to speak honestly about your experience. Your feedback helps us understand where we need to do better. If you would like to discuss your concerns further, please contact our Support team at (828) 524-8020 or email [email protected] so we can help.

Reply from Drake SoftwareMay 12, 2026

Thank you for taking the time to share your feedback, Mina. We understand how disappointing it can feel when changes to pricing and the support experience don’t match the level of service you’ve come to expect after being with Drake since 2007. We’re especially sorry to hear that reaching technical support has felt more frustrating and less personal than it did in the past. Your feedback about the support process and response experience is important, and we appreciate you being candid about it. If you would like to discuss your concerns further, please reach out to our Support team at (828) 524-8020 or email [email protected]. We’d appreciate the opportunity to help.

Reply from Drake SoftwareMay 19, 2026

Thanks for the detailed feedback. We're glad the software itself has been working well for you. The PDF printing issue you described with tax vouchers is something we'd like to help resolve. Please reach out to our support team at (828) 524-8020 or email [email protected] with details about your setup, and we'll work through it with you.

Reply from Drake SoftwareMay 19, 2026

Thank you, Cesar. We're glad the processes feel clear and dependable. That reliability is something we take pride in.

Reply from Drake SoftwareMay 19, 2026

Thanks for the feedback, Belynnda. We're glad that most interactions with support have been knowledgeable and helpful. We take the inconsistency you mentioned seriously, and your feedback helps us improve training across the team. If you ever feel an answer doesn't sound right, don't hesitate to call back and ask for a second opinion.

Reply from Drake SoftwareMay 19, 2026

Margaret, thank you for sharing. From floppy disk days to today is quite a history, and having used the competition along the way gives your perspective real weight. We're glad Drake has stayed the standard for you through it all.

Reply from Drake SoftwareMay 11, 2026

Thanks for taking the time to share your feedback, Lenny. We understand how frustrating it is when prior-year data doesn’t carry forward accurately, especially after relying on Drake for so many years. Your long history with us since 1996 makes your experience especially important, and we’re sorry this season left you disappointed. If you’re still experiencing issues with 2025 data conversion or carryforward accuracy, our Support team would like the opportunity to help review the situation with you directly. You can reach us at (828) 524-8020 or email [email protected].

Reply from Drake SoftwareMay 19, 2026

Thanks for the review and 15 years of partnership. We're glad the software has stayed stable and that the support team has been there when you've needed them. That consistency is something we work hard to maintain.