Drake SoftwareReviews of drakesoftware.com

Zero stars if possible. This company was great when family owned. Since the buyout things have gotten progressively worse! Software errors galore! Missing fields and bad calculations. Multiple logins required to use different related software/websites that are often unavailable. You pay for everything separately. DrakePay takes money from clients and never forwards me the money. Support and escalations are a joke. I can't think you one good word except that it only takes 30 minutes to reach an agent.

This software is horrible compared to what it used to be. I've been using it since 2012. Drake was sold 3 years ago and it's gotten MUCH WORSE since then. This year is the worst, by far. I've spent countless hours with support and they don't help. I will not be renewing it for next year. My advice is STAY AWAY!

Returns are rejecting and we've been wrong info about Confirming Firms and we can't get any answers after 14 emails and holding on phone for 30+ minutes. Asked for Bank App folks to call b/c we know they can solve. But Drake phone support and email support is NON-RESPONSIVE

Extremely Disappointed With Drake Software Customer Service During Tax Season I have been a professional tax preparer for over 15 years and used CCH ATX Tax Software throughout that time. While ATX has declined in recent years—particularly in the area of customer service—it was historically a reliable product with strong support, which is essential in our profession. Due to ATX’s decline, I spent significant time researching alternative professional tax software and ultimately decided to purchase Drake Tax Software and Drake Accounting for the 2025 tax season. As I do every year, I began testing the software early for accuracy, workflow, and user-friendliness. Unfortunately, since April 19, 2025, I have experienced ongoing and serious difficulties obtaining customer support from Drake Software. Most calls result in a busy signal, or I am routed through an AI answering system that transfers me to a phone number where no one answers. On January 24, 2025, on the rare occasion that my call was answered, the representative was courteous and professional but unable to resolve the issue. As of January 25, 2025, at 8:30 AM (Eastern Time), there is still no way to reach Drake customer service, despite Drake’s published statements indicating that weekend support is available during tax season. According to Drake’s own stated support hours: Peak Tax Season (January 2 – April 15): • Monday–Friday: 8:00 AM – 10:00 PM EST • Saturday: 8:00 AM – 6:00 PM EST • Sunday: Closed While I acknowledge the stated hours, the lack of accessible support during critical periods of tax season raises serious concerns for professionals who rely on timely assistance to serve their clients effectively. Additionally, when calling during the advertised support hours, the automated system states that Drake is closed for the weekend, which directly contradicts their published availability. For a professional tax software company, reliable customer service during tax season is non-negotiable. As a direct result of Drake’s lack of support for accessibility, I have lost clients, experienced business disruption, and now must wait until Monday to resolve issues that should be addressed immediately. This delay has negatively impacted both existing clients and new prospective clients. Given the investment made in Drake Tax and Drake Accounting, along with the loss of revenue caused by Drake’s failure to provide timely support, I am formally requesting an immediate refund. Based on my experience, I cannot recommend Drake Software to any professional tax preparer who depends on timely assistance during filing season. Until Drake significantly improves the accessibility, responsiveness, and reliability of customer service, this product poses a serious risk to professional practices.

Bad customer service, it used to be a great company.

Software was the best for the cost for years. When the company was sold, the software price almost doubled, and the customer service went to the dumpster. Prior to the sale, Drake always answered within a reasonable time ... usually less than one minute by a human ... now you have to go through several automated menus and are on hold for over 25 minutes before you speak with anyone.

Customer support is always reachable. I always get the answer whenever I have an issue. I have been using Drake 7 years now. I recommend Drake to everyone.

I have used Drake for years and customer service was amazing. Now customer service is trash and they can't even fix issues with their software. My IT guys have been trying for over a month to move my software to rightworks and there has been one issue after another. Have been on the phone almost a dozen times and every time they say they need to do more research.