DreamlinesReviews of dreamlines.com

Reply from DreamlinesDec 6, 2018

Juliet, Thank you for taking the time to provide us with valuable feedback. We are saddened that we were unable to serve you in a timely manner and know that waiting on hold was frustrating. We pride ourselves in providing excellent service and in this case we failed you. On behalf of the Dreamlines Management Team, we are sorry to have lost your cruise booking. Your concerns have been addressed with management and we recently added additional cruise experts to the team to ensure that hold times are kept to a minimum and that we serve each and every customer in a timely fashion and with 5-star service. We hope to gain your future trust and to serve you in the future. Happy holidays, The Dreamlines Team

Reply from DreamlinesAug 27, 2018

Dear Mr Tschiderer, Thank you for taking time to provide us with feedback about your experience. It is our goal to always provide 5-star service and we came up short. Rest assured that a member of the management team will be reaching out to you to ensure you get the full service to make your vacation a success. Regards, The Dreamlines Team

Reply from DreamlinesJun 27, 2018

Dear Mr. Cronk, Thank you for your feedback! We are very disappointed to hear that you didn't experience the 5-Star service you deserve. A member of our management team will be reaching out to you directly. Sincerely, The Dreamlines Team

Reply from DreamlinesJun 25, 2018

Mr. Bernard, Thank you for your review and the feedback you provided. We are very disappointed to hear that you are not currently satisfied with the service received and a member of our management team will contact you directly to address your concerns. It is our sincere goal to satisfy every customer and look forward to resolving your concerns to ensure your complete satisfaction with your upcoming voyage. Sincerely, The Dreamlines Team