DreamlinesReviews of dreamlines.com

Reply from DreamlinesJun 25, 2019

So happy to serve you.

Reply from DreamlinesFeb 22, 2019

Dear Mr. Day, Thank you very much for your review and outlining a pricing concern. After further investigation, we determined that Oceania Cruises offers a lower price if you opt out of the cruise line offered "free" air and it seems that you were originally originally quoted the fare without air instead of the air inclusive pricing. We understand how the pricing offered from Oceania can seem a bit confusing and we are working with the cruise line and internally to better present their "air inclusive" vs non-air priced options. Rest assured that we are here to serve you and your cruise consultant will continue to serve you and we thank you for entrusting us with your upcoming cruise vacation. Warm regards, The Dreamlines Team

Reply from DreamlinesFeb 12, 2019

Dear Mr. Singer, Thank you for your kind comments about your cruise experts positive follow-up. While we strive to provide 5-star service, we seem to have come up a bit short. If there is anything we can do to further assist you, please ask and a member of our management team will be sure to reach out to you. Wishing you a wonderful cruise vacation, The Dreamlines Team

Reply from DreamlinesFeb 12, 2019

Dear Ms. Board, Thank you very much for taking the time to review our service. We are focused on serving each of our customers with 5-star service and we seem to have come up a bit short. Dreamlines is all about offering great value which includes our personalized service. We are concerned to learn that you felt a "bit uncomfortable" with our pricing including our best price guarantee. This guarantee was created to ensure our customers receive competitive prices every day. If we can assist you further, please feel free to reach out to a member of our management team Warm regards, The Dreamlines Team

Reply from DreamlinesJan 23, 2019

Thank you for taking the time to review Dreamlines. While our prices are typically lower than the cruise line direct and other travel agencies we always offer our "best price guarantee" to ensure that special customers like you always pay the lowest rate available. In addition to our best prices, it's our legendary Dreamlines service that is sure to make you feel special! Our goal is to earn your business today and continue to be your agency of choice each and every day into the future. Warm regards, The Dreamlines Team

Reply from DreamlinesJan 21, 2019

Dear Ms. Collins, Thank you for taking time to give us feedback on your "awesome" experience with Dreamlines. While we always strive to provide 5-star service it seems that we came up just a bit short. Please advise your cruise expert or a member of our management team if there is anything else we can do to better assist you in making your cruise buying experience great! Warm regards, The Dreamlines Team

Reply from DreamlinesDec 22, 2018

Ms. Syndor, Thank you for taking the time to rate the service received from your Dreamlines cruise consultant. We always strive to provide 5-Star service and it appears we came up just a little bit short. If there is anything we can do to improve, please do not hesitate to contact a member of our management team. Warm regards, The Dreamlines Team