Excellent
Based on 86 reviews
Dreamwood Living4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.
Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
86 approved reviews, newest moderated first
Dave D.
I ordered the Orion 36 traditional electric fireplace on Monday, and received it in 3 days in perfect condition. The unit was exactly as advertised. Prior to the purchase, I called the company, and all of my questions were answered with zero sales pressure at all. I would I would highly recommend the Orion 36 traditional electric fireplace and purchasing from Dreamwood living.
Deborah M.
This company is excellent. I was contacting Buck Stove dealers (local) dealers in my hometown state. Each one of them could not even compare to this outstanding company. After researching, I decided to contact Dreamwood Living. Joe assisted me and went above & beyond to make my final decision. Within 2 days of my purchase the Buck Stove was delivered to my residence.
Reply from Dreamwood LivingMar 16, 2026
Hi Deborah, Thank you for the 5-star review. We're truly grateful you chose Dreamwood Living after comparing local Buck Stove dealers, and we're glad we were able to provide the detailed assistance you needed to make the right decision. It's great to hear your Buck Stove arrived so quickly—within just 2 days—and we're happy it met your expectations. Best Regards, Dreamwood Living Team
Ed Caracci, Pipersville, P.
very obliging and ready to assist you with all your needs and anything that should come up with your purchase. they want the customer to be happy and enjoy their purchase. Always ready to assist you.
Reply from Dreamwood LivingMar 16, 2026
Hi Ed, Thank you for the 5-star review and for the kind words about our service! We're really glad to hear that the team was obliging, proactive, and focused on making sure everything went smoothly for you—from start to finish and even after the purchase. Your feedback about our commitment to customer happiness and ongoing support is exactly what we aim for every day. It means a lot that it came through in your experience. Thanks again for choosing Dreamwood Living and for taking the time to share this. Best Regards, Dreamwood Living Team
DC
The owner did a great job helping me pick the best outdoor fireplace for the project we are doing. He also followed up by phone about a week after the shipment to make sure everything was ok. I have his contact information in case anything comes up in the future.
Reply from Dreamwood LivingMar 16, 2026
Hi David, Thank you for the 5-star review, we really appreciate you taking the time to share your experience! It's great to hear we were able to guide you toward the right outdoor fireplace for your project and that the follow-up call a week later helped confirm everything arrived and was working as expected. Your feedback means a lot and helps us continue delivering the kind of personal, reliable service that stands out. Best Regards, Dreamwood Living Team
FL GENERAL C.
I am a General Contractor. I purchased a fireplace unit. The price was right and shipping was free. The shipment was held up without notification but when I checked on it I recieved an almost immediate response, the issue was resolved and the unit was expedited to my build site in 2 days. The unit was well crated and protected and showed up in perfect condition. I am extremely pleased with the way my order was handled and I will look to Dreamwood Living first on my next order.
Reply from Dreamwood LivingMar 16, 2026
Thank you for the detailed review—we truly appreciate you taking the time to share your experience as a General Contractor. It's fantastic to hear that the pricing, free shipping, and overall value stood out to you, and even more so that we were able to turn around the delay quickly with an immediate response, expedited delivery in just 2 days, and a perfectly protected unit that arrived ready for your build site. Your feedback on how the order was handled means a lot, especially coming from someone who relies on reliable suppliers for projects. Knowing you'll turn to Dreamwood Living first next time is the best compliment we could ask for—we're committed to making sure pros like you get the support and speed you need without the headaches. Thanks again for choosing us and for the strong recommendation. Looking forward to helping on your next project! Best Regards, Dreamwood Living Team
Jack
Easy to work with, easy to order, and their concern for you as a customer is outstanding. When asking questions, it was nice talking to an individual and I appreciated the short succinct answers. Their winter sale offered an unbeatable price on the fireplace I needed. They also went above and beyond to get my stove to me. With the severe winter storm forming across the mid-west, they were trying to find a different distribution site for my order. The next day I received a call letting me know that my fireplace would now be coming from California.
Sam F.
Easy ordering and delivered quickly.
Randy L.
Dreamwood Living had the lowest price, with free shipping, and Joe was very helpful and personal. I had a great experience. I will be a return customer.
